Readiness Rounds

SEPTEMBER 25, 2023

Patient experience is a complex area, with some aspects going unnoticed and others not fully understood. Based on our extensive experience working with various hospitals, we wanted to share the important but often overlooked factors that have a big impact on both patient satisfaction and the overall experience.

Patient Experience 52

Patient Experience Nursing Hospitals Accountability 52

Vie Healthcare

SEPTEMBER 20, 2023

She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory Councils, and reminds us that all leaders are human – and everyone is a leader. ” 14:03 Opening up conversations around the patient experience Denise said the patient experience starts at the first moment of engagement. ‘’….But

Patient Experience 52

Patient Experience Nursing Healthcare Hospitals 52

Vie Healthcare

APRIL 24, 2024

One thing I had been educated in is process improvement for hospitals, but not for ambulatory care systems. And so when I started seeing a lot of the work being done there and how we could improve things, I got really excited in that. I took some courses at Johns Hopkins for process improvement in patient care management. (02:20):

Healthcare 98

Healthcare Hospitals Process improvement Ambulatory Care 98

Vie Healthcare

JULY 26, 2023

I find that interesting because my mom in the hospital can’t clearly even remember that she broke her hip and/or femur, and yet you’re now sending her an after-patient survey. ” Are you getting what you need to process improve? Those are those clinical quality and patient experience surveys.

Hospitals 52

Hospitals Nursing Doctors Healthcare 52