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How one NYC hospital transformed the patient experience

Health Care Dive

Find out how an NYC hospital system improved care, enhanced the patient experience and reduced admin staff workload by modernizing the check-in process.

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HIMSSCast: Five steps to a better patient experience

Healthcare It News

"While organizations are counting on efficiency gains and prime customer satisfiers like convenience and greater access to health information and greater provider collaboration, the foundation of future customer experience initiatives must be built on delivering empathy at scale."

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Improving the patient experience is a two-way street

Healthcare It News

While healthcare needs technology to drive heightened patient experiences, technology can be a hinderance to the clinician experience. In fact, more than half of clinicians feel overwhelmed by administrative burden and frustrated by the challenges of accessing a patient's clinical information.

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Pandemic ushered 'unprecedented' declines in hospital patient experience scores, study finds

Fierce Healthcare

Though hospitals’ patient experience scores broadly suffered during the COVID-19 pandemic, the “unprecedented” declines were greatest among facilities that were already facing staffing issues prior | Patient experience score declines were steepest among facilities already understaffed or poorly rated, though no hospital exited 2021 with their HCAHPS (..)

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Innovative Ways to Improve Your Patients’ Digital Experience

Speaker: Prof. Dina Ziadlou, Ph.D., Professor at School of Health Science at Colorado Technical University, USA, Executive Board Member & Chair of Digital Transformation Leadership at International Society for Telemedicine and e-Health, Switzerland

Now is the time to apply recent technical innovations to refocus on the patient experience. Since our healthcare ecosystem is patient-centric, it is essential to reshape our client empowerment and engagement strategies to maximize the effectiveness of healthcare outcomes. How can we create satisfied patients in the digital era?

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Athenahealth focuses on the patient experience at HIMSS23

Healthcare It News

In a sneak peek at athenahealth's plans for the HIMSS23 Conference and Exhibition this April, CEO Bob Segert said that a key highlight will be the company's focus on improving the patient creating a consumer-grade patient experience – including a showcase of new features.

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Mercy overhauls its systems for a better patient experience

Healthcare It News

Louis, Missouri, has a special patient experience project coinciding with the opening of the Mercy Center for Performance Medicine and Specialty Care. The organization is bringing new capabilities to improve patient experience, lower cost and improve outcomes. Mercy, a massive health system based in St.