How one NYC hospital transformed the patient experience
Health Care Dive
SEPTEMBER 18, 2023
Find out how an NYC hospital system improved care, enhanced the patient experience and reduced admin staff workload by modernizing the check-in process.
Health Care Dive
SEPTEMBER 18, 2023
Find out how an NYC hospital system improved care, enhanced the patient experience and reduced admin staff workload by modernizing the check-in process.
Healthcare It News
JUNE 9, 2023
"While organizations are counting on efficiency gains and prime customer satisfiers like convenience and greater access to health information and greater provider collaboration, the foundation of future customer experience initiatives must be built on delivering empathy at scale."
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Healthcare It News
NOVEMBER 3, 2022
While healthcare needs technology to drive heightened patient experiences, technology can be a hinderance to the clinician experience. In fact, more than half of clinicians feel overwhelmed by administrative burden and frustrated by the challenges of accessing a patient's clinical information.
Fierce Healthcare
AUGUST 24, 2023
Though hospitals’ patient experience scores broadly suffered during the COVID-19 pandemic, the “unprecedented” declines were greatest among facilities that were already facing staffing issues prior | Patient experience score declines were steepest among facilities already understaffed or poorly rated, though no hospital exited 2021 with their HCAHPS (..)
Speaker: Prof. Dina Ziadlou, Ph.D., Professor at School of Health Science at Colorado Technical University, USA, Executive Board Member & Chair of Digital Transformation Leadership at International Society for Telemedicine and e-Health, Switzerland
Now is the time to apply recent technical innovations to refocus on the patient experience. Since our healthcare ecosystem is patient-centric, it is essential to reshape our client empowerment and engagement strategies to maximize the effectiveness of healthcare outcomes. How can we create satisfied patients in the digital era?
Healthcare It News
MARCH 17, 2023
In a sneak peek at athenahealth's plans for the HIMSS23 Conference and Exhibition this April, CEO Bob Segert said that a key highlight will be the company's focus on improving the patient creating a consumer-grade patient experience – including a showcase of new features.
Healthcare It News
MARCH 7, 2023
Louis, Missouri, has a special patient experience project coinciding with the opening of the Mercy Center for Performance Medicine and Specialty Care. The organization is bringing new capabilities to improve patient experience, lower cost and improve outcomes. Mercy, a massive health system based in St.
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