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Epic integrates Qualtrics patients' experience data

Healthcare It News

To better support personalized care, Qualtrics patient experience data will be integrated with Epic to flag potential problems or concerns for patients. If a patient reports scheduling frustrations, Qualtrics can flag it in Epic for the right team through the new integration. Enterprise Taxonomy:

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HIMSSCast: Patient experience in 2024: What's next?

Healthcare It News

Hospital and health system C-suite executives and health IT leaders know the patient experience is crucial to ongoing success in healthcare. This week's podcast looks at what's on the horizon for the patient experience and seeks to answer that question. The question is: How to continually improve it?

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Rush Memorial's virtual ICU reduces transfers, boosts patient experience

Healthcare It News

" MEETING THE CHALLENGE The virtual ICU enables the virtual providers to interact with patients via a telemedicine cart. The HITRUST-certified telemedicine carts have full zoom-tilt cameras and integrated stethoscopes, so the virtual providers are able to get all the inputs they need to care for the patient adequately.

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HIMSSCast: Five steps to a better patient experience

Healthcare It News

" In this HIMSSCast, Eaton explains what empathy at scale means, and details five steps provider organizations can take to deliver a better patient experience. Talking points: "Assess current customer experience competencies while examining the complete customer journey."

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New Epic, Press Ganey integration automates nursing quality, safety data reporting

Fierce Healthcare

Patient experience monitoring company Press Ganey has taken its data integration partnership with Epic a step further, unveiling Monday an additional collaboration focused on nursing-related safety | Indicators and outcomes logged in the EHR platform will be pulled into Press Ganey's National Database of Nursing Quality Indicators, which is used (..)

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How AI can improve patient experience and patient engagement

Healthcare It News

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of reducing health inequities. How did you originally see AI being a fit for improving the patient experience?

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Talkdesk Joins Epic’s Pals Program to Co-Innovation on Integrated Patient Experience Solutions

HIT Consultant

Talkdesk Joins Epic’s Pals Program to Co-Innovation on Integrated Patient Experience SolutionsWhat You Should Know: – Talkdesk®, Inc., It gives providers a comprehensive tool for managing patient interactions, maximizing efficiency, empowering staff, and improving patient experience.