The Increasing Need for Ambulatory Care During COVID-19

The Beryl Institute

it was revealed that consumer engagement in healthcare continues to decline, with consumers reporting fewer visits to primary care providers, hospitals, labs and specialist providers. Like many of you, I have witnessed the changing environment of healthcare during these challenging times.

Medsphere Acquires Ambulatory IT Support Provider Systeem Medical

HIT Consultant

Systeem provides core information technology services with a primary focus on ambulatory healthcare providers. – The addition of ambulatory IT support services provider further expands Medsphere’s affordable, adaptable comprehensive healthcare technology platform.

How Healthcare Experience Ranks Versus Other Industries (Not So Great)

Health Populi

The coronavirus pandemic put health care at the top of peoples’ minds all over the world. health care industries fell to their lowest consumer satisfaction scores in two decades, we learn in the latest evaluation by the American Consumer Satisfaction Index report.

OSHA COVID-19 Healthcare Rulemaking

Briggs Healthcare

Mary Madison, RN, RAC-CT, CDP Clinical Consultant – Briggs Healthcare.

Hellman & Friedman and Bain Capital Acquires athenahealth for $17B

HIT Consultant

athenahealth partners with more than 140,000 ambulatory care providers, throughout all 50 states and across more than 120 specialties, to accelerate the pace of healthcare innovation and support the delivery of leading clinical and financial outcomes.

Patient Experience Beyond the Digital Front Door


Once healthcare consumers make it through your digital front door, are they experiencing your organization and care at the level you aspire to deliver? Coordination of care. Consumer expectations center on personalized, integrated experiences across the spectrum of care.

NAHQ Awards Recognize Outstanding Healthcare Quality Professionals


Now more than ever, we need critical thinkers throughout the continuum of care, and it will be the privilege of my career to help guide the next generation of healthcare quality professionals as a Fellow of the National Association for Healthcare Quality.”.

Cooper University, Nuance Expand Dragon Ambient eXperience Deployment to 475 Physicians

HIT Consultant

What You Should Know: – Nuance Communications and Cooper University Health Care announced a strategic collaboration to expand Cooper’s deployment of the Nuance Dragon Ambient Experience (DAX) to 475 physicians based on previous deployment success.

Empathy Is As Important as the Medical Treatment – the 2021 Accenture Health Experience As Backdrop to HIMSS 2021

Health Populi

The rise of digital health investment and growing role of technology in health care services only accelerated during the COVID-19 pandemic. As the report concludes, “people’s sentiments and behaviors” with respect to technology in health care “provide no clear answer.”

UnitedHealth Group Hints at Big Home-Based Care Plans

Home Health Care

UnitedHealth Group (NYSE: UNH) was the first health care titan to report its 2021 year-end results, doing so Wednesday morning. The Minnetonka, Minnesota-based company showed few signs of a pandemic-driven slowdown and hinted at big home-based care moves on the horizon.

Zane Burke, former Livongo CEO, takes the reins at Quantum Health

Healthcare It News

The care coordination and healthcare navigation vendor Quantum Health announced this week that it had hired Zane Burke as chief executive officer and Board of Directors member. He is also a board member at Cotiviti, Owlet Baby Care and Bardavon Health Innovations.

Top Improvement Strategies for SDOH Programs: Part Two

Lexis Nexis

Self-Efficacy, Customer Satisfaction) Number of addressed care gaps Reduction in risk levels and member acuity Stages of Change Theory related to specific health behavior or desired action (e.g., Care Gaps Closed. Significant evaluation metrics that should be part of the strategy.

Pharmacies Garner Retail Health Love in the Pandemic – Update from J.D. Power

Health Populi

Power believes that pharmacies are “setting the stage for the transformation of ambulatory care delivery,” in their words.

New Primary Care, Retail and Tech Entrants Motivating Hospitals to Grow Consumer Chops

Health Populi

Rising costs, generational shifts, digital transformation, and fast-growing investments in new health care models and technologies are forcing change in the legacy health care, noted in the State of Consumerism in Healthcare 2021: Regaining Momentum , from Kaufman, Hall & Associates.

Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks

Health Populi

peoples’ expectations of their health care experience is melding with their best retail experience — and that’s taken a turn toward their digital and ecommerce life-flows. Outpatient care inched up from 73 to 74. In the U.S.,

Health Insurance Market Officials Raise Questions as They Look toward the Future of Telehealth


Although these changes were implemented to maintain access to care while mitigating potential spread of the virus through in-person encounters, the benefits of connecting with health providers virtually have had some advantages.

Outpatient is the New Inpatient – The Future of Hospitals in America

Health Populi

Walmart, clearly, is growing its primary care and mental health service supply side, planning to replicate health centers across markets where it makes sense to do so… like in under-served areas where more people live without health insurance.

The Great Resignation: 7 ways healthcare organizations are working to improve provider retention

CHQ Healthcare

It starts with listening and being present,” says Barb Martin, director, ambulatory care recruitment. Healthcare Trends Hiring and Staffing Culture Employee engagement Health care staffing physician staffing retention

A New Health Literacy Pillar: Personal Data Stewardship

Health Populi

The growing use of APIs in health information technology innovation for patient care has been a boon to speeding development placed in the hands of providers and patients.

Emerging with A Stronger Healthcare System Post-COVID: NAM’s Lessons Learned

Health Populi

health care system that existed before the public health crisis. What lessons can be learned from the COVID-19 stress-test to build American health care back better? Some 600,000 physicians provide care to people in the U.S. The coronavirus pandemic exposed weaknesses in the U.S.

Trust Is a Key Social Currency for COVID-Embattled Consumers

Health Populi

FYI, Press Ganey, a leading health care patient experience organization, has created an impressive library of resources addressing the pandemic, linked here.]. How do health care providers build trust? Empathy = “I believe you care about me and my success.

Worrying About Paying for Health Care Is the Norm in America

Health Populi

Among stresses facing people at least 50 years of age, health care costs rank top of mind compared with other issues like long-term care, health insurance, Social Security, taxes, and being read to retire. Worries about health care costs are particularly stressful among future retirees, 8 of 10 of whom share this top concern along with 7 in 10 recent retirees and 6 in 10 people retired for at least a decade.

Telehealth In 2030 – Notes From the Future At #ATA19 with Safavi, Holt, Bathina and Swafford

Health Populi

Telemedicine used to be about solving access to no care,” Kaveh introduced the conversation. Now, it’s about serving people who already have care through different mechanisms.”. Deepthi from Humana offered three considerations concerning how care will transform. First, connected care: one in five U.S. She asserts that leveraging AI and machine learning for low acuity issues can automate as much as 80% of care, for both physical and behavioral/mental health.

Consumers’ Trust In Health And Personal Care Stores: The Growing Retail Health Ecosystem

Health Populi

CVS + Aetna have merged to evolve a new business model for health and medical care. As people take on more self-care for health care, they are looking to access products and services in retail bricks-and-mortar and ecommerce channels in the same places they buy food and other products. In the ACSI study, “health and personal care stores” are pharmacy and drug stores.

VA watchdog: New EHR scheduling system needs work

Healthcare It News

"These limitations reduced the system’s effectiveness and risked delays in patient care," read the report. Wylie VA Ambulatory Care Center in Columbus, Ohio. Evaluating patient care timeliness.

Our Pandemic Lessons: Listening to Michael Dowling – a #HIMSS21 Wrap-Up

Health Populi

An uncertain world is our workplace in the health/care ecosystem, globally, in this moment. healthcare was relatively low (with Northwell Health actually a more mature user of virtual care). Take care of your staff. health care, Dowling colorfully noted.

Chronic Care Management and Prevention: How Will the 2015 USPSTF Blood Pressure Screening Guidelines Impact Care Delivery?

Health Dialog

Screening Tests: Office measurement of BP taken on two separate occasions and (the new breaking-news change) a home or ambulatory measurement to confirm a diagnosis of hypertension after the initial screening. Retail health clinics , where registered nurses and nurse practitioners provide care in an ambulatory care setting may provide a less stressful experience for some people, potentially decreasing the incidence of falsely elevated readings due to “white coat syndrome”.

More Evidence of Self-Rationing as Patients Morph into Healthcare Payors

Health Populi

Several new studies reveal that more patients are feeling and living out their role as health care payors as medical spending vies with other household line items. This role of patient-as-the-payor crosses consumers’ ages and demographics, and is heating up health care as the top political issue for the 2020 elections at both Federal and State levels. Costs for medical care services (hospitals, ambulatory care, doctors, dentists, vision) bundled together grew 5.1%

Why You Should Share Behavioral Health Notes With Patients


New federal rules under the 21st Century Cures Act (Cures Act) will require all health care providers or “actors” to give patients access to their records in an electronic health record (EHR) system.

Blood Pressure From the Wrist for the First Time – Welcome, Omron HeartGuide

Health Populi

Furthermore, let’s get real about health care costs, which of course, is a Health Populi /THINK-Health modus vivendi. The average cost of an ambulatory care visit is now nearly $500 , and an inpatient stay, about $22,000. Self-care for a heart patient or someone at-risk for heart disease can prevent an emergency room visit or inpatient admission, $499 could be a great preventive care investment.

Consumers Want Help With Health: Can Healthcare Providers Supply That Demand?

Health Populi

Among people who have health insurance, managing the costs of their medical care doesn’t rank as a top frustration. consumers’ frustrations — above managing the costs of care not covered by insurance. The Oliver Wyman team explored the concept of the new front door in health care several years ago, and since then has been tracking consumers’ use of these alternate entry points.

Supporting the Continuum of Care for Serious Illness in Medicaid Managed Care


Supporting the Continuum of Care for Serious Illness in Medicaid Managed Care October 25, 2021 / by Salom Teshale, Kitty Purington, Wendy Fox-Grage, and Mia Antezzo. Discussion of individual goals of care and assistance with decision-making. Comprehensive care coordination.

Increasing the Value of The Beryl Institute Membership

The Beryl Institute

For years, The Beryl Institute has offered the community a growing library of resources to support you in leading a positive patient experience effort for your organization. Over the past year, the Institute has experienced some major accomplishments highlighted in our 2017 Year In Review.

A Negative Outlook for US Hospital Margins Through 2021

Health Populi

Even with CARES Act funding, hospitals’ annualized income loss from pre-pandemic levels is $54 billion; without the CARES Relief, that loss would be $92 billion. Kaufman Hall intuits that some patients are delaying ambulatory care due to their concerns about the pandemic.

Primary Care Case Management in Medicaid: A Strategy for Supporting Primary Care in Rural Areas


Primary care case management (PCCM) programs are one of the oldest types of Medicaid managed care, but over time most states have shifted to use managed care organizations (MCOs) to deliver services to Medicaid participants. Tier III HC Care Management. Executive Summary.

ProMedica Health doubles inpatient virtual service lines, expediting specialty care

Healthcare IT News - Telehealth

The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. ProMedica's clinical footprint is massive, including suburban and rural catchment areas with care focused around smaller community hospitals.