2019

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Most Health Consumers Expect Technology To Play a Larger Role As Tech-Angst & Privacy Concerns Grow

Health Populi

As technology continues to re-shape consumers’ experiences and expectations with health/care, retail, travel and work, peoples’ concerns about data privacy are also growing as observed by a 2020 consumer trends forecast from GlobalWebIndex, Connecting the dots. First, some overall context to the study. GlobalWebIndex “connects the dots” of consumers trends in 2020 including the topics shown in the first graphic including commerce and retail, gaming, travel, human touch, n

Doctors 133
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Comment on How would you like to change HIPAA? by Doug Aldeen

Health Blawg

HI David: HIPAA exempts an authorization to discuss “payment, treatment and operations.” Revisiting this issue with hospitals and other providers is paramount. Doug Aldeen.

Hospitals 113
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One approach to addressing social determinants of health: The Medibus, a medical practice on wheels

CiscoHealth

As part of our National Health IT Week blog series, we are going to take a look at the social determinants of health. This means the conditions under which people are born, grow, live, work, and age, to improve our overall health ecosystem and support healthy communities. Physician shortages. One key factor impacting people around the world is physician shortages.

Doctors 59
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The Growth of Artificial Intelligence (AI) in Healthcare

Health Recovery

Artificial Intelligence (AI), has been playing a robust and growing role in the world the past few decades. What most do not realize is artificial intelligence presents itself in many forms that impact daily life. Logging into your social media, e-mail, car ride services, and online shopping platforms all involve artificial intelligence algorithms to improve user experience.

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How to Battle Layoffs: The Career Star Accelerator Bootcamp

Facing layoffs in your organization? Support your team members' career transition with Career Star Accelerator Bootcamp: Custom Resume & LinkedIn Revamp + 6 Weeks of Career Coaching. Our certified resume writers will create job search-winning resumes and LinkedIn profiles while they work with a career coach to learn unique strategies to stand out, attract the right employers, automate their job search, and land their dream job.

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A Person-Centered Approach to Meaning Making: Rituals and Celebrations in Health Care Settings

CAPS

We write objectives to support seeking Continuing Education Certification for our Consumers Advancing Patient Safety Webinars. They do not, however, capture the depth and breadth of the topic. Such was the case for December’s webinar, A Person-Centered Approach to Meaning Making: Rituals and Celebrations in Health Care Settings with subject matter experts, Rachel Weissman, MA, patient advisor and CAPS Patient and Family Engagement specialist with a patient perspective and Claudia Ricks Hubbard,

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From "How are WE doing?" to "How are YOU doing?": A New Perspective for Experience Measurement

The Beryl Institute

In our first December blog in 2010 as we launched The Beryl Institute as a global community, I shared a quote from Maya Angelou. It read: "There is no greater burden than carrying an untold story.". That idea has been essential to our journey at the Institute and a seed of the evolution of the experience movement itself. Every patient, family member or caregiver we serve in healthcare, every individual who wakes up each day to work in healthcare and every person who is impacted in the communitie

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Why am I so tired? Common conditions and associated symptoms

Isabel Healthcare Blog

As we head into the last month of the 2019, and for many of us the busiest month too, we can find ourselves getting more and more tired, as we try to balance work, the holidays, and visiting family and friends. What’s more, at this time of year, particularly in climates where the weather is getting colder, there are many more illnesses and colds going around, which can all contribute to us feeling a little less spring in our step.

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Creating a work-life balance for our nurses

Osf Healthcare

Health care systems around the country face a common staffing problem. Sometimes nurses are scheduled for more patients than actually arrive at the hospital. Other times, there aren’t enough nurses to cover patient demand.

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Beterra’s SafeCulture Platform expands to its 8th Country – India!

Beterra

Beterra is excited to announce a new partnership with the Indian Patient Safety Organization (IPSO) based in Bangalore, India. IPSO has a strong reputation for bringing patient safety best practices, education, and awareness to the Indian healthcare system. The purpose of this partnership is to explore perceptions of patient safety culture across 10 organizations using Beterra’s SafeCulture platform, a comprehensive solution for measuring and improving patient safety culture by engaging le

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CAR T-cell therapy is a ground-breaking cancer treatment—and it’s expensive and difficult to deliver. Is Canada ready for it?

Healthy Debate

The post CAR T-cell therapy is a ground-breaking cancer treatment—and it’s expensive and difficult to deliver. Is Canada ready for it? appeared first on Healthy Debate.

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5 Essentials for Healthcare CIOs: A Provider Data Management Checklist

Complete and accurate provider data is essential for health organizations to operate effectively. A better understanding of your provider network helps to understand patients and consumers, identify gaps in care, and make the best possible decisions for your businesses. A modern provider data management solution should power a complete and accurate view of each of your providers, make this data easily accessible across functional groups, and be flexible and agile enough to scale. with your needs

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How Consumers Look At Social Determinants of Health for Cancer, Diabetes and Mental Health

Health Populi

Enlightened health/care industry and public policy stakeholders have begun to embrace and address social determinants of health. These are the inputs that bolster health beyond health care services: they include economic stability like job security and income level (and equity), education, and access to healthy food, food security, safe neighborhoods, social support, clean environments (water and air), and in my own update on SDoH factors, access to broadband connectivity.

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HIGH-PERFORMANCE NETWORKS AND TEACHER RETENTION: Save money. Improve health.

Healthcare Highways

Is your school district open to healthcare innovation? Your teachers are.

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Art As Medicine – WHO Weaves the Evidence for Arts’ Role in Improving Health

Health Populi

“What’s the evidence on the role of the arts in improving health and well-being?” asks a report from the World Health Organization ‘s Europe region team (WHO-Europe). There’s a lot of proof supporting arts-as-medicine, WHO details in this paper, which synthesizes research published in over 3,000 studies. The first chart illustrates the logic model that bridges arts to health in three segments: “Components” of arts programs, including but not limited to c

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Listen Up, Healthcare: Hear The Patient’s Voice!

Health Populi

Consider the voice of a patient before the advent of the Internet in the digital 1.0 world, and then the proliferation of social networks in v 2.0. One patient could talk with another over their proverbial neighborhood fence, a concerned parent at the PTA meeting with others dealing with a children’s health issue, or a recovering alcoholic testifying in person at an AA session.

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A Guide to Improved Sepsis Detection & Compliance: 6 Areas You Should Address

This guide highlights key areas that your sepsis detection platform should address to minimize the impact of this leading, entirely preventable cause of in-hospital deaths, as well as how to increase compliance by 20% in 30 days. Download to learn more!

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On Amazon Prime Day, What Could Health Care Look Like?

Health Populi

Today is July 15, and my email in-box is flooded with all flavors of Amazon Prime’d stories in newsletters and product info from ecommerce sites — even those outside of Amazon from beauty retailers, electronics channels, and grocery stores. So I ask on what will probably be among the top ecommerce revenue generating days of all time: “What could health care look like when Amazon Prime’d?

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Health Care and Consumers in 2030: A Profile from KPMG

Health Populi

A “one layered delivery network through which patients can move seamlessly as they age and their needs evolve” will be the new health care platform to meet patients’ demands by 2030, according to a forecast from KPMG’s Healthcare and Life Sciences Institute. In Healthcare 2030: The consumer at the center , the KPMG team explores the demographic shifts and market drivers that will challenge the health care industry in the current U.S. delivery and financing system.

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What We Know We Know About ZIP Codes, Food, and Deaths of Despair – HealthConsuming Explains, Part 3

Health Populi

“There’s a 15-year difference in the life expectancy between the richest and poorest Americans.” That’s the first sentence of Chapter 7 in my book, HealthConsuming: From Health Consumer to Health Citizen. This data point comes from research published in JAMA in April 2016 on the association between income and life expectancy in the U.S.

Doctors 125
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Telehealth In 2030 – Notes From the Future At #ATA19 with Safavi, Holt, Bathina and Swafford

Health Populi

What will telemedicine look like in 2030? imagined Kaveh Safavi, Accenture’s Senior Managing Director and Health of Global Healthcare Practice. Kaveh was brainstorming the future of telehealth a decade from “now,” with three innovators attending #ATA19: Deepthi Bathina of Humana, Matthew Holt of Catalyst Health (and Co-Founder of Health 2.0), and Kim Swafford of Providence St.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.

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The Expectation Gap Between What Patients Want Vs What They Get

Health Populi

Talk to me, patients are demanding in unison. Most health consumers expect providers to communicate about routine health care and prevention; this is especially true among those patients trying to manage chronic conditions we learn from 10 Ways to Fulfill Patients’ Communication Wish List , a report based on a consumer survey from West, the communications and network infrastructure company.

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The Promise of Digital Health and the Privacy Perils – HealthConsuming Explains, Part 4

Health Populi

The supply side of digital health tools and tech is growing at a hockey-stick pace. There are mobile apps and remote health monitors, digital therapeutics and wearable tech from head-to-toe. Today in America, electronic health records (EHRs) are implemented in most physician offices and virtually all hospitals. Chapter 5 of my book, HealthConsuming: From Health Consumer to Health Citizen , details the promise of digital health: wearable, shareable and virtual.

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Consumers Expand Their Definition of Well-Being to Include Food-As-Medicine

Health Populi

Consumers put food front-and-center when thinking about their health. Viewing food-as-medicine is going mainstream for health consumers, who look beyond the “medicine” in that phrase toward a broader concept of personal well-being. This is the theme of a new report from the FMI Foundation called The Power of Health and Well-Being in Food Retail.

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Finances Are the Top Cause of Stress, and HSAs Aren’t Helping Much

Health Populi

If you heed the mass media headlines and President Trump’s tweets, the U.S. has achieved “the best economy” ever in mid-July 2019. But if you’re working full time in that economy, you tend to feel much less positive about your personal prospects and fiscal fitness. Nearly nine in 10 working Americans believe that medical costs will rise in the next few years as they pondering potential changes to the Affordable Care Act.

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Strategies to Deal with Collaborative Healthcare Communication

Speaker: Dr. Ugo Uwaoma, MD, MBA

Due to the impact of COVID-19, integrating telehealth software into practices and organizations has become the new normal. In turn, this has increased the effectiveness of collaborative healthcare by strengthening communication amongst healthcare workers and helping combat the woes of burnout. Communication between patients and healthcare providers has also improved, allowing patients to reach their providers easily and decreasing turnaround time.

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Health Consumers Are Now Amazon-Primed for Healthcare – HealthConsuming Explains, Part 2

Health Populi

As patients now assume the role of health consumer, they rationally expect retail-level experiences with greater first-dollar payment for health insurance, health care services and medical products like prescription drugs. Consumers know what good retail looks and feels like, and are focusing that experiential lens on health care, Aflac found when their Workforces Survey polled Americans on what they’d like their health insurance shopping process to feel like.

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When Will Self-Service Come to Health Care?

Health Populi

At least one in three people who have tried out virtual health care have done so because they use technology in all aspects of life and want to do the same with their healthcare. This data point has informed my vision for self-care and the home as our health hub, bolstered in part through the research of Accenture from which this first graphic comes.

Doctors 121
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Loneliness Is A Health Risk, Especially Among Older People

Health Populi

In America, one in three people over 50 years of age feels a lack of companionship, and one-fourth feel isolated from other people, according to a new poll on loneliness and aging from the University of Michigan, sponsored by AARP. The University of Michigan National Poll on Healthy Aging surveyed some 2,000 U.S. adults age 50–80 in October 2018, assessing older peoples’ health, health behaviors, experiences and feelings related to companionship and social isolation.

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What If Marie Kondo Reorganized Health Care in the U.S.?

Health Populi

Have you read the life changing magic of tidying up , or Spark Joy , books by Marie Kondo ? Her new Netflix series, Tidying Up with Marie Kondo debuted on January 1, and has enjoyed passionate early viewership by consumers in America who are among the world’s major hoarders. If you opened any pop culture magazine or newspaper in the past week, you probably saw the results of a PR blitz promoting KonMari, the trademarked name for Marie’s clean-out method.

Hospitals 120
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Top 12 Telehealth KPIs Every Health Tech Leader Should Know

Speaker: Matt McBride, CEO and Co-Founder of Mend

Patient engagement happens before, during, and after interactions. Consumer research has found that in 2021, 64% of US households reported using Telehealth services. In addition 34% of patients would prefer Telehealth visits to in-office visits. Accessible patient engagement technology can help you improve your relationships with your patients while also improving your KPIs.

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Worrying About Paying for Health Care Is the Norm in America

Health Populi

Among stresses facing people at least 50 years of age, health care costs rank top of mind compared with other issues like long-term care, health insurance, Social Security, taxes, and being read to retire. Worries about health care costs are particularly stressful among future retirees, 8 of 10 of whom share this top concern along with 7 in 10 recent retirees and 6 in 10 people retired for at least a decade.

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Patients Become Healthcare Payors, Now Consumers – HealthConsuming Explains, Part 1

Health Populi

We Are All Health Consumers Now. That’s the title of the first chapter of my new book, HealthConsuming: From Health Consumer to Health Citizen. I start this chapter quoting President Ronald Reagan in 1983, who recognized that health care costs were growing at three times the rate of inflation during the first term of his Presidency. It’s déjà vu in health care all over again, but 35 years later, it’s the patient now facing sticker-shock with first dollar payments in high-deduct

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The 3 A’s That Millennials Want From Healthcare: Affordability, Accessibility, Availability

Health Populi

With lower expectations of and satisfaction with health care, Millennials in America seek three things: available, accessible, and affordable services, research from the Transamerica Center for Health Studies has found. Far and away the top reason for not obtaining health insurance in 2018 was that it was simply too expensive, cited by 60% of Millennials.

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Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. I had the opportunity to brainstorm the study’s findings in real-time on the day of survey launch, 12 February, with Dr. Kaveh Safavi, Brian Kalis, and Jenn Francis at HIMSS19.

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