Patient Experience Performance improvement Process improvement Regulations 
Vie Healthcare
SEPTEMBER 20, 2023
She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory Councils, and reminds us that all leaders are human – and everyone is a leader. We have patients who are heavily burdened by many expectations of them, within healthcare. We’ve not improved experience, not really.
Vie Healthcare
APRIL 24, 2024
One thing I had been educated in is process improvement for hospitals, but not for ambulatory care systems. And so when I started seeing a lot of the work being done there and how we could improve things, I got really excited in that. I took some courses at Johns Hopkins for process improvement in patient care management. (02:20):
Expert insights. Personalized for you.
52 
Let's personalize your content