Integration Patient Experience Performance improvement Process improvement 
Vie Healthcare
SEPTEMBER 20, 2023
She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory Councils, and reminds us that all leaders are human – and everyone is a leader. ” 14:03 Opening up conversations around the patient experience Denise said the patient experience starts at the first moment of engagement. ‘’….But
Vie Healthcare
APRIL 24, 2024
One thing I had been educated in is process improvement for hospitals, but not for ambulatory care systems. And so when I started seeing a lot of the work being done there and how we could improve things, I got really excited in that. I took some courses at Johns Hopkins for process improvement in patient care management. (02:20):
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