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Improving Patient Experience: 8 Overlooked Fundamentals

Readiness Rounds

Patient experience is a complex area, with some aspects going unnoticed and others not fully understood. Based on our extensive experience working with various hospitals, we wanted to share the important but often overlooked factors that have a big impact on both patient satisfaction and the overall experience.

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Healthcare Strategy with Cole Lyons | E.109

Vie Healthcare

Episode Introduction Cole explains why transfer of knowledge is a key goal of the Journal, why healthcare strategy can be described as moving from checkers to chess and emphasizes the importance of thinking before you speak. He also explains the importance of competition in healthcare and identifies humility as an essential leadership trait.

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Making a Ruckus for the Patient Experience with Denise Wiseman | E. 86

Vie Healthcare

Episode Introduction Denise explains the importance of a positive attitude in ruckus making, why healthcare needs a new paradigm of CARE, and the importance of setting rather than meeting expectations. And Jim, that is exactly what we need in healthcare. Our current paradigm has healthcare that is not accessible to all.

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Recognizing the Role of Caregiver with Melissa Fisher | E. 79

Vie Healthcare

Episode Introduction Melissa shares the four challenges faced by caregivers today, calls on doctors to recognize family and patients as a ‘’unit’’, and highlights the ‘’unpaid, untrained, overwhelmed, burned-out’’ reality of caregiving. ” Are you getting what you need to process improve? Do you really improve things?