Readiness Rounds

SEPTEMBER 25, 2023

Patient experience is a complex area, with some aspects going unnoticed and others not fully understood. Based on our extensive experience working with various hospitals, we wanted to share the important but often overlooked factors that have a big impact on both patient satisfaction and the overall experience.

Patient Experience 52

Patient Experience Nursing Hospitals Accountability 52

Sequence Health

MARCH 13, 2024

Benefits in Terms of Efficiency and Patient Care The implementation of call center forecasting in healthcare settings offers numerous benefits, directly impacting both operational efficiency and patient experience. By accurately predicting call volumes, healthcare organizations can optimize their staffing resources.

Healthcare 52

Healthcare Patient Experience Process improvement Prevention 52

HIT Consultant

MARCH 17, 2024

Payers have the added complexity of managing accurate directories that include information about retail health centers, fragmented medical histories, and patient engagement. By working together with authentic data, both payers and retail health centers have a unique opportunity to significantly impact patient care.

Healthcare 111

Healthcare Urgent Care Primary Care Patient Experience 111

The Beryl Institute

MARCH 7, 2019

In 2011 when the Institute was still learning to crawl as a community committed to improving patient experience, I had the opportunity to meet Dr. David Feinberg. It is not just about process improvements, though we aspire to realize them. It is not just about operational efficiencies, though we need them.

Healthcare 52

Healthcare Patient Experience Process improvement Population Health 52

HIT Consultant

OCTOBER 11, 2022

When the pandemic disrupted routine procedures and primary care across healthcare, many care delivery organizations believed patients would eventually return to in-person care as they always have once the pandemic was over and restrictions were lifted. That begins by treating patients like consumers and offering personalized experiences.

Healthcare 52

Healthcare Primary Care Urgent Care Patient Experience 52

Vie Healthcare

JULY 26, 2023

It’s initiated, not as a preventative or proactive planned thing. I find that interesting because my mom in the hospital can’t clearly even remember that she broke her hip and/or femur, and yet you’re now sending her an after-patient survey. ” Are you getting what you need to process improve?

Hospitals 52

Hospitals Nursing Doctors Healthcare 52

Vie Healthcare

SEPTEMBER 30, 2021

Why the roles of health coaches and care co-ordinators are essential to engage with consumers and bridge the gap in the patient experience. There’s a lot of things that we can do on the preventive side but, like Tom said, you have the monitoring, you have a coach. What’s your end stage? Can we talk a little bit about that?

Doctors 52

Doctors Urgent Care Hospitals Telemedicine 52