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5 Healthcare Call Center Challenges and How to Solve Them

Sequence Health

In healthcare call centers, where patient interactions hold immense importance and sensitivity, various challenges can crop up. These challenges can influence patient satisfaction, the effectiveness of healthcare services, and overall operational efficiency. Let’s look at the five major call center challenges and solutions.

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With QAPIs, Home Health Providers Should Opt For Tailored Approaches

Home Health Care

Curating a specific plan based on a home health provider’s needs, deficiencies and vulnerabilities is key to having successful Quality Assurance and Performance Improvement (QAPI) programs. That was the message from Tammy Stewart, clinical consultant with Healthcare Provider Solutions Inc.

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Adverse Events Toolkits: Medical Record Review Methodology and Clinical Guidance for Identifying Patient Harm

Briggs Healthcare

Mary Madison, RN, RAC-CT, CDP Clinical Consultant – Briggs Healthcare On Thursday, July 6, 2023, the OIG posted two (2) Adverse Events Toolkits for Identifying Patient Harm. It also includes tips on overcoming common challenges (such as complex cases) and quality assurance.

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BREAKING NEWS: Update to COVID-19 Emergency Declaration Blanket Waivers for Specific Providers

Briggs Healthcare

Mary Madison, RN, RAC-CT, CDP Clinical Consultant – Briggs Healthcare. We also recommend that providers continue to follow CDC guidance for preventing the spread of COVID-19 especially during activities that may increase patient or resident contact. Quality Assurance and Performance Improvement (QAPI) – 42 CFR §483.75(b)–(d)

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State Community Health Worker Models

NASHP

CDC Centers for Disease Control and Prevention. NCQA National Committee for Quality Assurance. USPSTF United States Preventative Services Task Force. In addition, Coordinated Care Organizations are required to include traditional healthcare workers, like CHWs, on their care teams. APM Alternative Payment Model.

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5 Steps To Reduce Denial Rates For Medical Billing Practices

Best Medical Billing Company | Physicians Revenue Group, Inc.

prgseo February 17, 2023 5 Steps to reduce denial rates for medical billing practices Healthcare departments have a significant influence on your practice. Recognizing the Root Cause Verify patient information at the front desk : Physicians with private practices or the healthcare organizations need more time to provide patient details.

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About This Resource Guide: Promising Practices to Address Health Disparities

NASHP

Source: Centers for Disease Control and Prevention (CDC) Health : Health is a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity. Source: Institute for Healthcare Improvement Public Health : The science of protecting and improving the health of people and their communities.