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What Is a Predictive Dialer and How Does It Enhance Healthcare Call Centers?

Sequence Health

Healthcare moves quickly these days, so clear communication between patients and providers is more important than ever. This kind of tech can streamline how a healthcare call center works, making sure patients get the timely attention they need. When many agents are free, the system increases the number of calls placed.

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5 Healthcare Call Center Challenges and How to Solve Them

Sequence Health

In healthcare call centers, where patient interactions hold immense importance and sensitivity, various challenges can crop up. These challenges can influence patient satisfaction, the effectiveness of healthcare services, and overall operational efficiency. Let’s look at the five major call center challenges and solutions.

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With QAPIs, Home Health Providers Should Opt For Tailored Approaches

Home Health Care

Curating a specific plan based on a home health provider’s needs, deficiencies and vulnerabilities is key to having successful Quality Assurance and Performance Improvement (QAPI) programs. That was the message from Tammy Stewart, clinical consultant with Healthcare Provider Solutions Inc.

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How Essen Health Care used an AI virtual care assistant to make thousands of patient calls in just days

Healthcare It News

The New York State Health Home program is designed for the neediest Medicaid patients and aims to reduce overall healthcare costs by decreasing inpatient costs (and utilization) by addressing social determinants of health such as housing, transportation and food. "This will be led by innovation in healthcare technology.

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Adverse Events Toolkits: Medical Record Review Methodology and Clinical Guidance for Identifying Patient Harm

Briggs Healthcare

Mary Madison, RN, RAC-CT, CDP Clinical Consultant – Briggs Healthcare On Thursday, July 6, 2023, the OIG posted two (2) Adverse Events Toolkits for Identifying Patient Harm. It also includes tips on overcoming common challenges (such as complex cases) and quality assurance.

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Inovalon Launches Race & Ethnicity Data Enrichment Offering for Health Plans

HIT Consultant

– What You Should Know: Inovalon , a provider of cloud-based software solutions empowering data-driven healthcare unveils a new data enrichment offering that allows health plans to improve the completeness and accuracy of race and ethnicity data for their members. Challenges Capturing Race & Ethnicity Data. Results/Outcomes.

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CMS Loosens Restrictions on Co-Located Healthcare Providers; Enforcement Interpretation Still to Be Determined

Sheppard Health Law

On November 12, 2021, the Centers for Medicare and Medicaid Services (“CMS”) revised and finalized draft guidance first issued on May 3, 2019, for co-location of hospitals with other hospitals or healthcare providers [1] (the “ Finalized Guidance ”). The Finalized Guidance also makes significant changes to the guidelines for staffing.