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What Is a Predictive Dialer and How Does It Enhance Healthcare Call Centers?

Sequence Health

Conversely, if fewer agents are available, the calling rate will be reduced to prevent agents from being overwhelmed and to reduce the risk of calls being abandoned due to long wait times. The pacing algorithm is adaptive; it adjusts the calling rate based on real-time agent availability.

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5 Healthcare Call Center Challenges and How to Solve Them

Sequence Health

Solution Implement stress management programs, regular breaks, and work rotation schedules to prevent agent burnout. Quality Assurance Challenge Maintaining consistent service quality across a healthcare call center can be challenging, mainly when dealing with diverse medical inquiries and patient needs.

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With QAPIs, Home Health Providers Should Opt For Tailored Approaches

Home Health Care

Curating a specific plan based on a home health provider’s needs, deficiencies and vulnerabilities is key to having successful Quality Assurance and Performance Improvement (QAPI) programs. Broadly, QAPI refers to any kind of auditing or quality metric standards a home health agency hopes to abide by.

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Caption Health Receives CE Mark for AI Ultrasound Tech

HIT Consultant

Today, it can be used at scale to detect signs of heart failure in at-risk patients in doctors’ offices and even at home, helping to prevent avoidable hospitalizations and support improved clinical outcomes. since it received FDA 510(k) clearance in 2020.

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Adverse Events Toolkits: Medical Record Review Methodology and Clinical Guidance for Identifying Patient Harm

Briggs Healthcare

Toolkit: Medical Record Review Methodology Provides an explanation of the OIG methodology, including details about our definition of patient harm and how we categorized events by severity and preventability. It also includes tips on overcoming common challenges (such as complex cases) and quality assurance.

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How Essen Health Care used an AI virtual care assistant to make thousands of patient calls in just days

Healthcare It News

"Members who recently were discharged from the hospital or who are part of a special program could participate in our Transition of Care program with more frequent calls to identify acute needs for care coordinators and prevent rehospitalization." The campaign is still under a pilot model led by one of Essen's RN supervisors.

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Inovalon Launches Race & Ethnicity Data Enrichment Offering for Health Plans

HIT Consultant

These challenges can affect the completeness of population data and hinder efforts to incorporate race and ethnicity data into holistic member-centric care and intervention planning, which can also significantly impact a health plan’s overall quality ratings. While promising, some indirect methods pose challenges as well. Results/Outcomes.