Sequence Health

JANUARY 16, 2023

The contact center industry is constantly changing, and 2023 is no exception. If you’re in the healthcare industry, staying up-to-date on the latest trends is essential so your contact center can keep pace. Read more: Healthcare Marketing Trends to Help your Business Flourish.

Healthcare 52

Healthcare Patient Experience Integration Hospitals 52

Spok Inc

OCTOBER 21, 2021

In this infographic, discover what our 2021 survey on the state of healthcare communications uncovered about burnout in healthcare contact centers. See the three major takeaways we discovered from our survey of hundreds of healthcare professionals.

Healthcare 52

Healthcare 52

Sequence Health

JUNE 6, 2023

There is a lot of talk today about call centers and contact centers when it comes to medical services. As a manager or operator of a healthcare facility, you should know the difference between these two important concepts. What Is A Contact Center? Contact centers have a more broad mandate.

Medical Services 52

Medical Services Healthcare 52

Sequence Health

NOVEMBER 9, 2022

Healthcare providers are under pressure to improve the patient experience. With the rise in competition, providing excellent customer service has become essential for healthcare organizations seeking to maintain their reputation and stand apart from the competition. These include: 1) Real-Time Customer Service. 2) Automation.

Patient Experience 52

Patient Experience Accountability Healthcare Providers Healthcare 52

Healthcare It News

SEPTEMBER 19, 2021

The platform was installed in the COVID-19 ward at Gold Coast University Hospital to minimise nursing contact amid rising coronavirus infections and to enable remote consultations. "Virtual care is minimising face-to-face contact nursing, therefore reducing exposure risk. WHY IT MATTERS. ON THE RECORD.

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Patient Safety Doctors Nursing Hospitals 162

Healthcare It News

MAY 2, 2024

UnitedHealth Group CEO Andrew Witty testified on May 1 before both the House and Senate about the seismic February 21 cyberattack of UHG subsidiary Change Healthcare, which was infiltrated by the ALPHV ransomware gang. His testimony offered a glimpse into the technical side of the attack and, and UHG's incident response.

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Healthcare Physical Therapy Hospitals Health Data 275

Sequence Health

FEBRUARY 8, 2023

From insurance verification to referrals, to answering inbound calls, first call resolution is an important part of healthcare services. If it takes your call center several contacts to resolve an issue, it can result in higher overhead costs and lower patient satisfaction. However, it can be difficult to do correctly.

Private Practices 52

Private Practices Quality Control Patient Experience Healthcare 52

Briggs Healthcare

MAY 20, 2022

Mary Madison, RN, RAC-CT, CDP Clinical Consultant – Briggs Healthcare. CDC updated the Recommendations for People with COVID-19 and COVID-19 Close Contacts infographic and landing page on May 18, 2022. Both infographs are available in Spanish as well.

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Healthcare 98

Sequence Health

AUGUST 17, 2023

In the healthcare sector, data management is not just a technical requirement but a critical factor that can make or break the quality of patient care. This article aims to shed light on the signs that your medical contact center data might be disorganized and how Sequence Health can help you turn things around.

Patient Experience 52

Patient Experience Healthcare 52

Healthcare Success

MARCH 6, 2024

Whether you run a multilocation healthcare organization, hospital, or health system, understanding the distinction between search engine optimization (SEO) vs. search engine marketing (SEM)—and how each distinctly helps your business—is important for several reasons. Let’s begin by defining healthcare SEO and healthcare SEM.

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Healthcare Regulations Telemedicine Patient Safety 171

Sequence Health

SEPTEMBER 11, 2023

As a healthcare organization, you want to ensure your patients receive the assistance they need in a timely and satisfying manner. Contact Sequence Health for Medical Solutions If you need help improving your engagement with patients, Sequence Health is the partner for you.

Patient Experience 52

Patient Experience Healthcare 52

Spok Inc

MARCH 1, 2023

These 5 hospital contact center trends offer food for thought on new ways to help operators perform their critical role in patient care and provide excellent caller service that increases brand loyalty. The post 5 hospital contact center trends to watch appeared first on Spok Inc.

Hospitals 52

Hospitals Healthcare 52

Healthcare Success

JANUARY 5, 2024

In this guide, I present actionable insights for effective multilocation healthcare PPC. Phase 1: Understand Offerings Once you have identified the business goals for your multilocation healthcare organization, familiarize yourself with the unique offerings of each location. Contact us to find out how we can help you.

Healthcare 171

Healthcare Urgent Care Integration 171

HIT Consultant

APRIL 29, 2024

It’s no surprise that when it comes to healthcare, consumers are now seeking a better customer experience on par with the quality of the clinical care they have come to expect. Emphasis on CX continues to grow CX has become a necessity throughout the entire healthcare landscape and leaders are taking notice.

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Healthcare Integration Medicaid Medicare 114

HIT Consultant

APRIL 29, 2024

In 2023, the healthcare industry faced its toughest year, with over 124 million health records breached in a total of 725 hacking incidents, according to The HIPAA Journal. Ensure that you document the contact numbers and email addresses for whom you have an Incident Response retainer with. And ensure you are testing annually.

Healthcare 119

Healthcare Hospitals Integration Healthcare Providers 119

HIT Consultant

MARCH 12, 2024

What You Should Know: – Talkdesk , a provider of AI-powered contact centers, announced Talkdesk Autopilot for Healthcare at the Healthcare Information and Management Systems Society (HIMSS) Global Health Conference and Exhibition.

Healthcare 97

Healthcare Integration Healthcare Providers 97

Sequence Health

JUNE 11, 2023

Ensure Your Medical Call Center Is State Of The Art A healthcare call center should be more than simply people answering phones. From appointment scheduling to reducing churn to enhancing health outcomes, a healthcare call center can truly achieve significant results. So reach out to Sequence Health today.

Quality Assurance 52

Quality Assurance Patient Experience Healthcare 52

Healthcare It News

AUGUST 4, 2022

Whether they are about mental health, COVID, general health concerns or any number of other issues, healthcare provider organizations constantly are managing droves of calls from patients. Frost & Sullivan recently surveyed 129 healthcare decision makers to discover how contact centers changed as a result of the pandemic.

Patient Experience 314

Patient Experience Integration Healthcare Providers Healthcare 314

Spok Inc

MARCH 16, 2023

Learn the 3 hospital contact center metrics that help you assess efficiency and where investment in training or technology could enhance the caller experience. The post 3 hospital contact center metrics that indicate the health of your operations appeared first on Spok Inc.

Hospitals 52

Hospitals Healthcare 52

Spok Inc

MARCH 2, 2022

Call recording in your hospital contact center is so much more than a ‘nice to have'. The post 5 benefits to recording contact center calls appeared first on Spok Inc. Explore five benefits of using call recording within your call center.

Hospitals 52

Hospitals Healthcare 52

Healthcare It News

JANUARY 17, 2024

"Cured was the perfect fit, with a team that shares our passion and innovative mindset and a compelling approach to disrupt healthcare [customer relationship management]," he said. Andrea Fox is senior editor of Healthcare IT News. Email: afox@himss.org Healthcare IT News is a HIMSS Media publication.

Patient Experience 247

Patient Experience Healthcare 247

Healthcare It News

SEPTEMBER 21, 2021

A new study published in this month's issue of Health Policy and Technology found, however, that healthcare organizations may face obstacles when it comes to complying with the law. They argue that, in general, healthcare organizations face a lack of regulatory clarity and uncertain likelihood around reinforcement. WHY IT MATTERS.

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Healthcare Regulations Accountability 288

Healthcare It News

AUGUST 25, 2022

The customer experience and expectations have changed for healthcare providers (HCPs). HCPs are now engaging with vendors in a hybrid environment — part virtual and part face-to-face — but by 2025, it’s predicted that 80% of their contact with vendors will be completely digital.

Healthcare Providers 261

Healthcare Providers Healthcare 261

Healthcare Success

JANUARY 30, 2023

Create a roadmap and sales funnels Determine how to effectively guide prospects through your buying process with forms, landing pages, contact pages, thank you pages, and engaging calls to action (CTAs). That’s why many healthcare organizations work with experienced healthcare writers. Proper Planning 1.

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Healthcare Integration Regulations Prevention 164

Healthcare It News

JUNE 23, 2023

Before COVID-19, healthcare worker burnout had reached crisis levels , research from the National Academies of Medicine shows. healthcare professionals left the industry in 2021, with many remaining workers considering leaving, reported commercial intelligence company Definitive Healthcare. More than 330,000 U.S.

Life Sciences 254

Life Sciences Healthcare Patient Experience Doctors 254

HIT Consultant

MARCH 19, 2024

What You Should Know: – UnitedHealth Group (UNH) announced continued progress in restoring services disrupted by a recent cyberattack on Change Healthcare , a subsidiary that processes a significant portion of healthcare transactions in the United States. This is a major step towards resuming normal operations.

Healthcare 105

Healthcare Medicare 105

Healthcare Success

OCTOBER 9, 2023

Healthcare consumers demand better, more personalized experiences at every touchpoint. Listen to the podcast: So, it makes sense for healthcare businesses to focus their attention on their websites, landing pages, and paid search campaigns. So, how can healthcare marketers effectively capture and maintain their interest?

Healthcare 171

Healthcare Patient Experience Doctors Prevention 171

Healthcare Success

JULY 18, 2023

In fact, we often include healthcare PR services in our marketing plans along with other key strategies, including branding, digital marketing, traditional advertising, internal marketing, and professional referral building. Instead, think of public relations in healthcare as the strategic management of internal and external communications.

Healthcare 130

Healthcare Patient Experience Doctors Integration 130

Healthcare It News

JULY 11, 2022

Paddy Padmanabhan Healthcare's newest pivot: consumer identity as the cornerstone of digital health. Digital transformation programs at leading healthcare institutions that I work with are increasingly focused on two things: how to increase revenues and how to improve consumer experiences.

Healthcare 276

Healthcare Patient Experience Integration 276

HIT Consultant

APRIL 19, 2024

What You Should Know: – Innovaccer , a leader in healthcare data activation, has unveiled the Healthcare Experience Platform (HXP) , a comprehensive AI-powered solution designed to boost patient engagement and accelerate revenue growth for healthcare providers.

Healthcare 72

Healthcare Patient Experience Integration Healthcare Providers 72

HIT Consultant

AUGUST 22, 2023

a data platform accelerating innovation in healthcare announced the launch of its new suite of AI solutions at the Innovation Keynote , the company’s annual online event. Sara for Experience Center, which will help contact center agents by automating tasks and optimizing processes. What You Should Know: Innovaccer Inc. ,

Healthcare 98

Healthcare Population Health 98

Fierce Healthcare

AUGUST 2, 2023

More than one-third of Medicaid members (35%) said they were not contacted by their health plan to renew coverage, a recent survey from healthcare software company Icario and conducted by The Harri | Health plans failed to contact one-third of members about Medicaid coverage renewal, a new survey finds.

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Medicaid Healthcare 190

Sequence Health

APRIL 8, 2024

In the healthcare industry, providing timely and effective communication is crucial. The Essentials of a Service Desk A service desk acts as a single point of contact (SPOC) for IT-related issues within an organization. The post Unveiling the Distinctions: Call Center vs Service Desk in Healthcare appeared first on Sequence Health.

Healthcare 52

Healthcare Healthcare Providers 52

Healthcare Success

JULY 11, 2022

Google Analytics is an extremely powerful tool for healthcare businesses. Pros & Cons What Does This Change Mean for the Healthcare Industry? Machine learning provides a clearer picture of the paths visitors take to get to a conversion, making it ideal for healthcare websites that often have multiple conversion points.

Healthcare 238

Healthcare Patient Experience Regulations Accountability 238

Health Business Group

MARCH 7, 2024

Today’s guest, Matt Hollingsworth is co-founder of Carta Healthcare , which fuses technology, data, and human expertise in a quest to radically improve outcomes. Health Business Group is a boutique healthcare consulting firm that develops growth strategies for innovative organizations like Carta Healthcare.

Healthcare 52

Healthcare 52

Healthcare It News

DECEMBER 11, 2023

"We cannot speculate about the total number of individuals who may have been impacted," Fred Hutch said according to the report, noting that the organization will be contacting affected patients within 60 days. We are sorry they are receiving these messages," she told Healthcare IT News by email. Enterprise Taxonomy:

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Prevention Health Data Healthcare 218

Healthcare It News

MAY 13, 2024

The Health Information Sharing and Analysis Center issued a threat alert Friday about the Russia-backed ransomware group Black Basta, warning of its accelerated attempted attacks against the healthcare sector. The alerts come in the wake of a major cyberattack impacting St.

Hospitals 293

Hospitals Healthcare Doctors Nursing 293