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HIMSSCast: Patient experience in 2024: What's next?

Healthcare It News

Hospital and health system C-suite executives and health IT leaders know the patient experience is crucial to ongoing success in healthcare. This week's podcast looks at what's on the horizon for the patient experience and seeks to answer that question. The question is: How to continually improve it?

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Epic integrates Qualtrics patients' experience data

Healthcare It News

To better support personalized care, Qualtrics patient experience data will be integrated with Epic to flag potential problems or concerns for patients. If a patient reports scheduling frustrations, Qualtrics can flag it in Epic for the right team through the new integration. Enterprise Taxonomy:

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How AI can improve patient experience and patient engagement

Healthcare It News

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of reducing health inequities. How did you originally see AI being a fit for improving the patient experience?

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HIMSSCast: Five steps to a better patient experience

Healthcare It News

IDC Research's Research Director, Value-based Healthcare IT Transformation Strategies, Jennifer Eaton had this to say in recent research: "To meet consumer needs and demands, healthcare is using technology more than ever to support meaningful, productive and engaging interactions. Enterprise Taxonomy:

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Innovative Ways to Improve Your Patients’ Digital Experience

Speaker: Prof. Dina Ziadlou, Ph.D., Professor at School of Health Science at Colorado Technical University, USA, Executive Board Member & Chair of Digital Transformation Leadership at International Society for Telemedicine and e-Health, Switzerland

Over the past few years, the healthcare field has undergone a digital revolution. The widespread adoption of innovations like EHR, patient portals, and telemedicine services has changed how both providers and patients interact with healthcare. But in the midst of these changes, has patient engagement been overlooked?

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How Environmental Design Elevates Healthcare Branding and the Patient Experience

Healthcare Success

The healthcare marketplace is crowded. As patient expectations continue to evolve, the need for thoughtful environmental designs that prioritize peace, tranquility, and healing cannot be overstated—they play a vital role in patient experiences and the perception of overall quality of care.

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Pandemic ushered 'unprecedented' declines in hospital patient experience scores, study finds

Fierce Healthcare

Though hospitals’ patient experience scores broadly suffered during the COVID-19 pandemic, the “unprecedented” declines were greatest among facilities that were already facing staffing issues prior | Patient experience score declines were steepest among facilities already understaffed or poorly rated, though no hospital exited 2021 with their HCAHPS (..)