Health Care Dive

SEPTEMBER 18, 2023

Find out how an NYC hospital system improved care, enhanced the patient experience and reduced admin staff workload by modernizing the check-in process.

Patient Experience 317

Patient Experience Hospitals 317

Healthcare It News

JUNE 9, 2023

"While organizations are counting on efficiency gains and prime customer satisfiers like convenience and greater access to health information and greater provider collaboration, the foundation of future customer experience initiatives must be built on delivering empathy at scale."

Patient Experience 260

Patient Experience Integration Healthcare 260

Healthcare It News

DECEMBER 7, 2023

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of reducing health inequities. How did you originally see AI being a fit for improving the patient experience?

Patient Experience 273

Patient Experience Prevention Hospitals Primary Care 273

Healthcare It News

MARCH 1, 2024

Ahead of HIMSS24, they discuss their upcoming book, "Diagnosed," which is written for patients navigating their care journey, and preview an accompanying white paper designed to help IT leaders create intuitive and empathetic patient experiences.

Patient Experience 190

Patient Experience 190

Fierce Healthcare

AUGUST 24, 2023

Though hospitals’ patient experience scores broadly suffered during the COVID-19 pandemic, the “unprecedented” declines were greatest among facilities that were already facing staffing issues prior | Patient experience score declines were steepest among facilities already understaffed or poorly rated, though no hospital exited 2021 with their HCAHPS (..)

Patient Experience 245

Patient Experience Hospitals 245

Healthcare It News

MARCH 7, 2023

Louis, Missouri, has a special patient experience project coinciding with the opening of the Mercy Center for Performance Medicine and Specialty Care. The organization is bringing new capabilities to improve patient experience, lower cost and improve outcomes. Mercy, a massive health system based in St.

Patient Experience 241

Patient Experience Integration Digital Care Hospitals 241

Healthcare It News

DECEMBER 15, 2022

Matthew Gitelis, CEO of PatientIQ, a health IT company deriving insights from patient-reported outcomes data, has some thoughts about healthcare information technology in 2023. For one, that patient experience will be king in the year ahead. You predict the patient experience will be king in 2023. Why and how?

Patient Experience 246

Patient Experience Healthcare Analytics Quality Improvement Quality of Care 246

Fierce Healthcare

JANUARY 16, 2024

Innovaccer, maker of digital tools for providers, has acquired Cured, a digital marketing and customer relationship management [CRM] platform. | The strategic purchase adds more than 20 health systems and first-time digital health clients to Innovaccer’s current portfolio of customers.

Patient Experience 317

Patient Experience 317

Healthcare It News

AUGUST 4, 2022

Why do you believe healthcare provider organizations should embrace cloud technologies versus other technologies to tackle the issue of high call volumes and reimagine the patient and employee experience in this area? Furthermore, IVAs can verify a patient's identity using their unique voice print thanks to biometrics technology.

Patient Experience 312

Patient Experience Integration Healthcare Providers Healthcare 312

Healthcare It News

AUGUST 3, 2023

While it had the Press Ganey tool that provides the health system with a mechanism to obtain feedback about the patient experience, the tool did not tell staff patient feelings or experiences with inequitable care and treatment. "Press Ganey's tool does address whether a patient is discriminated against.

Patient Experience 186

Patient Experience Patient Safety Hospitals Healthcare 186

Healthcare It News

DECEMBER 16, 2021

" The panel, moderated by Rebekah Angove, vice president of evaluation and patient experience at the Patient Advocate Foundation, noted that AI is already affecting patients both directly and indirectly. In ideal scenarios, for example, it's empowering doctors to spend more time with individuals.

Patient Experience 331

Patient Experience Life Sciences Doctors Integration 331

Healthcare Success

MAY 9, 2022

In this blog post, you’ll learn: Why QR codes have made a comeback, When to use them, And, 8 ways to improve the patient experience and drive leads with QR codes. . Before we dive in, let’s discuss QR codes related to patient privacy and HIPAA compliance. . A Note of Caution. Onward to the benefits.

Patient Experience 280

Patient Experience Doctors Healthcare Providers Hospitals 280

HIT Consultant

MAY 6, 2024

Michael Zacharski, CEO of Brand Engagement Network (BEN) When it comes to the patient experience, time isn’t on our side. The good news is that AI tools are ready to make significant improvements to the patient experience, especially when it comes to giving patients and clinicians their time back.

Patient Experience 110

Patient Experience Doctors Nursing Healthcare Providers 110

Healthcare It News

JUNE 15, 2022

Feature More than ever before, healthcare organizations are working harder to prioritize the patient experience. Mere "patient engagement" isn't enough anymore. Health IT and racial justice: Expanding access, ending disparities, empowering communities. Health IT Investment: The Next Five Years.

Patient Experience 188

Patient Experience Telemedicine Hospitals Population Health 188

Healthcare Success

JUNE 23, 2023

As patient expectations continue to evolve, the need for thoughtful environmental designs that prioritize peace, tranquility, and healing cannot be overstated—they play a vital role in patient experiences and the perception of overall quality of care. How can we help patients more easily navigate the space?

Patient Experience 143

Patient Experience Healthcare Patient Safety Quality of Care 143

Healthcare It News

NOVEMBER 14, 2023

"In gastroenterology, where access and cost have become the focus of health plans, hybrid collaboration enables multidisciplinary care, standardized outcome measurement and an exemplary patient experience.

Patient Experience 238

Patient Experience Telemedicine Prevention Clinical Practice 238

Fierce Healthcare

FEBRUARY 28, 2023

Proof is in the HCAHPS Scores: Here’s How Health Ed Improves Patient Experience mteefey Tue, 02/28/2023 - 16:09

Patient Experience 228

Patient Experience 228

Healthcare It News

APRIL 17, 2023

CT at the North Building, Level 3, Hall B, Booth 8300-8313, Patient Engagement 365. Rebecca Stametz will offer more detail in the HIMSS23 session "Geisinger's Journey with Digital Whiteboards: Measuring the Impact." " It is scheduled for Thursday, April 20, at 10:15 a.m. -

Patient Experience 239

Patient Experience 239

Healthcare It News

FEBRUARY 28, 2024

It is consolidating its contact centre functionalities across sites in Australia and Europe.

Patient Experience 199

Patient Experience 199

Health Care Dive

MAY 10, 2022

Patients reported issues with hospital staff responsiveness and said their experiences with care transitions out of a hospital setting worsened considerably during the pandemic, according to the watchdog.

Patient Experience 315

Patient Experience Care Transition Hospitals 315

HIT Consultant

OCTOBER 31, 2023

“Bringing IncludeHealth’s patented computer vision capabilities into the marketing tools we offer is changing the way orthopedic patients engage with practices creating a differentiated patient experience.” Computer vision analyzes their movement, measures their range of motion and provides instant feedback.

Patient Experience 98

Patient Experience Health Data 98

Healthcare It News

APRIL 18, 2022

Patient experience and access, along with provider efficiency, were areas Baptist wanted to improve – to ensure the virtual tools it had were helping to meet its overall goals around care delivery, and to ensure it was providing innovative quality care to meet community needs. THE PROBLEM. " Dr. Brett A.

Patient Experience 261

Patient Experience Telemedicine Urgent Care Integration 261

Healthcare It News

MARCH 28, 2022

Sponsor: Arbela Primary topic: Patient Engagement Topic: Patient Engagement Resource Central: On Demand Webinars External url: [link] Thumbnail: Body: Enterprise Taxonomy: Short Headline: How to enhance the patient experience using technology by driving business insights Region Tag: Global Edition Node settings: Exclude from Accelerate RSS feed

Patient Experience 175

Patient Experience 175

Cloud Blogs

JANUARY 23, 2023

In this difficult environment, the most successful healthcare organizations are the ones that are driving digital transformation and tapping into innovative healthcare technology solutions to improve patient care. Elevate patient care by uncovering valuable data insights. As an organization, we deliver care, our product is care.

Patient Experience 118

Patient Experience Healthcare Healthcare Providers Health Technology 118

HIT Consultant

JANUARY 1, 2024

Entities face a mix of legacy systems and inherent complexities that come with managing the patient experience. They can also guide you in finding a digital experience platform (DXPs) with the right suite of tools for delivering, managing and optimizing the patient experience across channels.

Patient Experience 111

Patient Experience Healthcare Accountability Prevention 111

HIT Consultant

NOVEMBER 12, 2023

AI can increase positive patient experiences When frontline hospital staff can spend less time on administrative work, everyone benefits. Research consistently reinforces that positive patient experiences correlate to positive outcomes. AI can help.

Patient Experience 119

Patient Experience Healthcare Hospitals Nursing 119

PDC Healthcare

OCTOBER 26, 2022

Due to increasing scrutiny around patient satisfaction and what it may mean for reimbursement, patient volume, and quality standards, it’s no surprise that patient experience is at the forefront of breast centers’ priorities. As expected, improving patient experience […].

Patient Experience 88

Patient Experience Healthcare 88

Healthcare Success

MAY 9, 2022

In this blog post, you’ll learn: Why QR codes have made a comeback, When to use them, And, 8 ways to improve the patient experience and drive leads with QR codes. . Before we dive in, let’s discuss QR codes related to patient privacy and HIPAA compliance. . A Note of Caution. Onward to the benefits.

Patient Experience 130

Patient Experience Doctors Healthcare Providers Hospitals 130

Healthcare It News

DECEMBER 1, 2021

Enterprise Taxonomy: Node settings: Exclude from Accelerate RSS feed

Patient Experience 293

Patient Experience 293

HIT Consultant

AUGUST 28, 2023

announced the release of two new display models for the healthcare industry , engineered to enhance the patient experience. What You Should Know: Samsung Electronics Co.,

Patient Experience 98

Patient Experience Healthcare Integration Hospitals 98

HIT Consultant

AUGUST 21, 2023

Talkdesk Joins Epic’s Pals Program to Co-Innovation on Integrated Patient Experience SolutionsWhat You Should Know: – Talkdesk®, Inc., It gives providers a comprehensive tool for managing patient interactions, maximizing efficiency, empowering staff, and improving patient experience.

Patient Experience 94

Patient Experience Integration Healthcare Providers Healthcare 94

Healthcare It News

DECEMBER 22, 2021

Enterprise Taxonomy: Node settings: Exclude from Accelerate RSS feed

Patient Experience 271

Patient Experience 271

Healthcare It News

FEBRUARY 16, 2023

Enterprise Taxonomy: Node settings: Exclude from Accelerate RSS feed

Patient Experience 212

Patient Experience 212

Sequence Health

MARCH 6, 2024

Our medical call center provides dedicated patient care coordinators trained to manage your inbound and outbound calls with a patient-centric approach. Let us help you deliver exceptional patient care, where your calls are answered promptly and professionally.

Patient Experience 52

Patient Experience Integration Healthcare 52

HIT Consultant

FEBRUARY 7, 2023

What You Should Know: – Memora Health , an intelligent platform for virtual care delivery and complex care management partners with Virtua Health , the largest health system in South Jersey, to streamline care delivery and improve the patient experience.

Patient Experience 98

Patient Experience Urgent Care Primary Care Integration 98

HIT Consultant

FEBRUARY 14, 2023

Based on learnings from my 30+ year career in healthcare and from my current work guiding the world’s leading healthcare brands to improve their patient experiences, below are steps that healthcare organizations can follow to enhance patient experiences and overall trust during recurring cycles of seasonal sickness. #1:

Patient Experience 98

Patient Experience Healthcare Integration 98

Medbridge Education

MARCH 6, 2023

Organizations are turning to digital patient care to enhance the experience, improve accessibility, engage patients, and give them what they want: Roughly 4 in 5 patients want to use […] The post 5 Tips to Retain Patients & Enhance the Patient Experience appeared first on MedBridge Blog.

Patient Experience 96

Patient Experience Private Practices Hospitals 96