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Improving Patient Experience: 8 Overlooked Fundamentals

Readiness Rounds

Patient experience is a complex area, with some aspects going unnoticed and others not fully understood. Based on our extensive experience working with various hospitals, we wanted to share the important but often overlooked factors that have a big impact on both patient satisfaction and the overall experience.

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Making a Ruckus for the Patient Experience with Denise Wiseman | E. 86

Vie Healthcare

She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory Councils, and reminds us that all leaders are human – and everyone is a leader. We have healthcare that being delivered on the backs of nurses and clinicians. We’ve not improved experience, not really.

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A New Nurse Model For Transformational Change with Jennifer Thietz | E. 87

Vie Healthcare

Episode Introduction Jennifer highlights the soaring post-pandemic levels of burnout and high turnover among nursing staff, why the four primary nursing models are no longer effective, and shares her vision of building on a one-to-five patient-nurse ratio. We know that over 100,000 nurses left during COVID.

Nursing 52
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Why Nurses Need Mentorship with Jenny Finnell| E. 69

Vie Healthcare

Episode Introduction Jenny shares her foundational belief in ‘’paying it forward’’, how everyone has a role to play in mentorship, why nurses need a safe zone, and the impact of the pandemic on burnout. Prior to that, I was a medical ICU nurse for three years. I’ve been in the realm of nursing for 14 years in total.

Nursing 52
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The World of Travel Nursing With Rex Hartman | Episode 54

Vie Healthcare

In Episode 54 of The Healthcare Leadership Experience Jim Cagliostro is joined by Rex Hartman, Travel Nurse specializing in ICU, IR, Cath Lab, and Vascular Access, to discuss the reality of life as a Travel Nurse and the impact of the nursing shortage. The shortage of nurses in healthcare was exacerbated by Covid.

Nursing 52
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Life as a Nurse Practitioner With Walter “Buddy” Elliott | Episode 51

Vie Healthcare

In Episode 51 of The Healthcare Leadership Experience Jim Cagliostro is joined by Walter ‘’Buddy’’ Elliott, a nurse practitioner for the phase one cancer clinical research program for Hackensack Meridian Health, to explore the reality of nursing. The role of a nurse practitioner has changed in recent years. Show Topics.

Nursing 52
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The Reality & Challenges of Nursing With Jim Cagliostro (Part 1)| Episode 47

Vie Healthcare

In Episode 47 of The Healthcare Leadership Experience, Lisa is joined by Jim Cagliostro, a Registered Nurse and VIE’s Clinical Operations Performance Improvement Expert. Together they discuss the evolving role of nursing in today’s healthcare organizations and its inherent challenges. So I love being a nurse.

Nursing 52