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NYC Health + Hospitals keeps patients out of ER with virtual urgent care

Healthcare It News

Once the COVID-19 pandemic struck, the health system needed to be able to treat the surge of patients with urgent care needs virtually so they could keep them safely at home and away from the overwhelmed emergency care system. NYC H+H patients would then be scheduled for same- or next-day clinic-based infusion therapy."

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Memorial Healthcare finds success with switch to Epic-based telehealth vendor

Healthcare It News

A South Florida-based academic medical center, Memorial operates six hospitals, including the Joe DiMaggio Children's Hospital; numerous primary, urgent and 24/7 care facilities; a health specialty center; and a nursing home. Notably, the service was successfully launched just two months later, beginning on January 17, 2023.

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Prisma Health saves $4M, and counting, with patient engagement tech

Healthcare It News

Prisma Health, the largest nonprofit healthcare provider in South Carolina, says that by integrating digital patient communications, it's decreased no-shows to the tune of $4 million in savings within the first two years. "It’s about improving care for our patients. Enterprise Taxonomy:

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5 Ways Telehealth is Transforming the Patient Experience

Twistle

Healthcare providers also embraced all forms of Telehealth to care for patients throughout the pandemic including video visits, secure messaging, remote patient monitoring (RPM), and telephone calls. Learn how Twistle helps streamline care and improve outcomes with proven automated clinical communication software.

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Healthcare Providers’ Consumer Experience Gaps – Learnings from Kaufman Hall’s 2019 Index

Health Populi

The most prevalent convenient access points providers offer are walk-in clinic hours, “save-a-spot” urgent care, and same-day appointments, with online schedule, evening and weekend clinic hours, and online-self scheduling for new patients falling behind.

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ChatGPT's potential impact on preventative care and emergency visits

Healthcare It News

Patients, too, are expressing dissatisfaction with their healthcare experiences, with 67% reporting negative healthcare encounters within a three-month period in a 2021 survey by Accenture, and 34% are either switching providers or hesitating to seek future care.

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Virtua Health offers lessons in creating a Digital Transformation Office, Part 2

Healthcare It News

The six virtual care programs are as follows. First, Urgent Care Telehealth. Virtua Health's digital health tools earned an NPS score of 80 in high patient satisfaction. First, Urgent Care Telehealth: Of the patients seen in urgent care, about 15% make return visits.