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5 Healthcare Call Center Challenges and How to Solve Them

Sequence Health

Ensure that call center agents are well-trained in HIPAA (Health Insurance Portability and Accountability Act) compliance and other relevant regulations to safeguard patient data. Solution Implement stress management programs, regular breaks, and work rotation schedules to prevent agent burnout.

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State Community Health Worker Models

NASHP

ACO Accountable Care Organizations. CDC Centers for Disease Control and Prevention. NCQA National Committee for Quality Assurance. RAE Regional Accountable Entity. USPSTF United States Preventative Services Task Force. In addition, CHWs are often included in Accountable Communities for Health (ACH).

Medicaid 121