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5 Healthcare Call Center Challenges and How to Solve Them

Sequence Health

Ensure that call center agents are well-trained in HIPAA (Health Insurance Portability and Accountability Act) compliance and other relevant regulations to safeguard patient data. Solution Implement stress management programs, regular breaks, and work rotation schedules to prevent agent burnout.

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Newsletter, March 2024

Patient Safety Movement

Early detection coupled with a healthy diet and exercise could prevent over 90% of deaths caused by this type of cancer. Chung, MD, was the lead author of this impressive group of scientists who reported their findings in the March 14, 2024, edition of the New England Journal of Medicine.

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CMMC Audits: Preparation, Remediation, Successes and Failures

Etactics

The C3PAO performs a quality assurance review of the assessment report before submitting anything to the CMMC-AB. If the C3PAO recommends certification of the OSC, the CMMC-AB will perform its own independent Quality Assurance (QA) review of the assessment report.

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State Community Health Worker Models

NASHP

ACO Accountable Care Organizations. CDC Centers for Disease Control and Prevention. NCQA National Committee for Quality Assurance. RAE Regional Accountable Entity. USPSTF United States Preventative Services Task Force. In addition, CHWs are often included in Accountable Communities for Health (ACH).

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Lessons for Advancing and Sustaining State Community Health Worker Partnerships

NASHP

Medicaid reimbursement for CHW services has been added to the state plan, and some of Rhode Island’s Accountable Care Entities also employ CHWs in managed care settings. These data were shared with the Rhode Island Department of Health, allowing them to make policy changes as needed to address food insecurity and other needs.

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Sustainability and Value: State Palliative Care Reimbursement Strategies

NASHP

States may want to consider how palliative care can support these efforts: Accountable care organizations (ACOs): Eleven states currently support Medicaid ACO models that require provider-led organizations to meet quality and cost benchmarks to share in savings.

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Primary Care Case Management in Medicaid: A Strategy for Supporting Primary Care in Rural Areas

NASHP

For example, rural residents are less likely than urban residents to obtain preventive services, including services needed to identify health conditions early in their onset. iii] Also, those living in rural areas are more likely to experience a preventable hospitalization. [iv] Regional accountable entities. iv] Johnston, K.