Accountability Doctors Patient Experience Performance improvement 
Vie Healthcare
OCTOBER 10, 2023
Episode Introduction Sue shares how creating a volunteer army transformed a struggling community hospital into a profitable, national award-winner, why the patient experience and the employee experience can’t be separated and reveals strategies that can move 20% in a patient satisfaction metric in 18 months.
Twistle
NOVEMBER 10, 2021
The expectation of the patient experience and what it means to be engaged and communicated with has changed as well. Consider that, according to the recent Pega Systems 2021 Healthcare Engagement Survey , 63% of patients agree that they would switch doctors due to poor communication or engagement.
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Vie Healthcare
JULY 12, 2023
And as far as assigning or building patient engagement teams or patient engagement leaders, it’s part of the process, but it’s also a trap. I see this happen in healthcare organizations a lot with what is categorized under also patient experience, which is closely related to patient engagement.
Vie Healthcare
AUGUST 23, 2023
You got to take that into account.’’ Keeping the focus on people: ‘Just an example, in New York state, they just made a certain nurse to patient ratios mandatory, meaning it’s a state law in their intensive care unit. So they have to adhere to these nurse to patient ratios in all New York ICUs now. Jim (04:30): I love it.
Vie Healthcare
MAY 15, 2024
So, when 90% of decisions are emotional, when 80% of people are making decisions on impulse, which means they’re not gathering the facts, they’re not gathering information, they’re not calling their doctor, they’re not asking other people who are suffering with the same condition. ” That’s how we got here.
Vie Healthcare
FEBRUARY 1, 2023
HeartFlow’s non-invasive, cutting edge technology aims to improve the patient experience and make cardiovascular care easier for physicians. 13:30 Invasive treatments impact the patient experience Lauren said that over half of patients undergo diagnostic cardiac catheterization unnecessarily.
Vie Healthcare
DECEMBER 16, 2022
In Episode 57 of The Healthcare Leadership Experience, Jim Cagliostro is joined by Board-Certified Nurse Coach Alexcie Sanchez BSN, RN, CEN, NC-BC to discuss the impact of her role on nursing and the community. They can work at clinics in doctor’s offices, they can work for themselves. Episode Introduction.
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