Readiness Rounds
SEPTEMBER 25, 2023
Patient experience is a complex area, with some aspects going unnoticed and others not fully understood. Based on our extensive experience working with various hospitals, we wanted to share the important but often overlooked factors that have a big impact on both patient satisfaction and the overall experience.
Readiness Rounds
AUGUST 28, 2023
How Patient Satisfaction (HCAHPS) is Impacted by the Hospital’s Physical Environment Patient satisfaction and HCAHPS improvements go far beyond medical expertise or outcome. The hospital environment plays a pivotal role in shaping a patient's (and visitors) experience and overall satisfaction.
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Readiness Rounds
AUGUST 14, 2023
In hospitals, where patient experience is important and quality of care is non-negotiable, a subtle yet profound practice has emerged as a catalyst for positive change: Executive Leadership Rounds. Unpacking Leadership Rounds: Leadership Rounds is a dynamic practice in hospitals that brings leaders, staff, and together.
HIT Consultant
SEPTEMBER 21, 2022
This convergence of negative patient experience scores, employee burnout, and lost revenue is, unsurprisingly, keeping hospital and health system leaders up at night. Yet there is a way to address the expectations of patients while reducing the excessive workload and administrative burden of health system staff.
Readiness Rounds
APRIL 26, 2018
White Plains Hospital First in the Country To Adopt Innovative System-Wide Platform To Enhance Patient Safety, Experience, and Quality of Care. New Program Takes the Hospital’s Exceptional Care to the Next Level. In today’s healthcare marketplace, patients have a choice. About White Plains Hospital.
Readiness Rounds
APRIL 26, 2018
White Plains Hospital First in the Country To Adopt Innovative System-Wide Platform To Enhance Patient Safety, Experience, and Quality of Care. New Program Takes the Hospital’s Exceptional Care to the Next Level. In today’s healthcare marketplace, patients have a choice. About White Plains Hospital.
Vie Healthcare
OCTOBER 10, 2023
Episode Introduction Sue shares how creating a volunteer army transformed a struggling community hospital into a profitable, national award-winner, why the patient experience and the employee experience can’t be separated and reveals strategies that can move 20% in a patient satisfaction metric in 18 months.
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