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Talkdesk talks about the benefits of being an early adopter of ChatGPT

Healthcare It News

Talkdesk is using ChatGPT now to make healthcare contact center agents more efficient and effective, she said. What is interesting about our area – the contact center – is it is a natural space to both experiment with generative AI and give healthcare organizations real value on Day One while doing so.

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Diabetes WA reports hack and more briefs

Healthcare It News

Diabetes WA discloses data breach Diabetes WA, the peak body for diabetes in Western Australia, has reported unauthorised access to the personal information of some of their contacts. Following this incident, Diabetes WA said it will "further reinforce our technology security measures to protect us from potential future attacks."

Medicare 245
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Roundup: New online mental health, addiction support portal goes live in NZ and more briefs

Healthcare It News

Whakarongorau Aotearoa shifts to cloud-based contact centre ops Whakarongorau Aotearoa – New Zealand Telehealth Services has engaged Israeli company NICE and its partner Converged Communication Network Applications to upgrade its contact centre operations and provide a seamless customer experience.

Hospitals 214
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How to Write an About Us Page for a Healthcare Business (With Examples)

Healthcare Success

However, the About Us page is among the most important and highly trafficked web pages. Fifty-two percent of study respondents said the first thing they want to see when they land on a website is a company’s About Us page, according to a B2B Web Usability Report. An About Us page can go by many names (e.g.,

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Lurie Children's has resumed email communications after cyberattack

Healthcare It News

Patients awaiting procedures and appointments at all Lurie Children’s locations are still scheduled and are being seen, unless their care provider contacts them directly to reschedule, the hospital said in a new statement posted to its website Thursday afternoon.

Hospitals 195
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Interview with Lora Pellegrini, Massachusetts Association of Health Plans CEO

Health Business Group

Contact us to learn more. She also shares the historical perspective on healthcare reform in Massachusetts, and issues a call for employers to re-engage in support of affordability as they did back in the days of RomneyCare.

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Johns Hopkins has big plans for AI in Epic chart summarization

Healthcare It News

We want our patients to be engaged with us. But again, the clinical workflow, including payment models and clinical care models, is not built for this constant communication, this constant contact. And some of that's a really good thing. We want to know when they're feeling well or not well, and help be able to triage.

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