Healthcare It News

AUGUST 4, 2022

Frost & Sullivan recently surveyed 129 healthcare decision makers to discover how contact centers changed as a result of the pandemic. Overall, 62% of healthcare organizations reported an increase in patient interactions, and 71% moved to cloud contact centers, with 24% planning to do so within the next two years.

Patient Experience 314

Patient Experience Integration Healthcare Providers Healthcare 314

Healthcare It News

AUGUST 20, 2021

These telemonitoring systems allow healthcare to contact elderly and vulnerable people to provide heatwave advice such as adapting their medication or drinking more water. We have a registry, so we have a list of who these patients are and through GPs who have a record of all their patients they actively survey them.

Prevention 317

Prevention Primary Care Telemedicine Doctors 317

Healthcare It News

JANUARY 18, 2024

There is a strong connection between the populations that experience barriers in access to broadband and are digitally illiterate and those who have a higher prevalence of and premature mortality from chronic health conditions. "Ask questions such as who has devices? How are we increasing our patients' digital literacy skills?

Telemedicine 270

Telemedicine Hospitals Patient Experience Healthcare 270

Healthcare It News

NOVEMBER 30, 2021

The COVID-19 pandemic has led to a major SDOH crisis in New York, resulting in an increased demand for Health Home care-coordination services – not only for current patients but for a new pool of patients who need these services, as well. We needed to scale up – quickly." " PROPOSAL.

Quality Assurance 267

Quality Assurance Prevention Hospitals Telemedicine 267

Healthcare It News

JANUARY 10, 2024

"Groups serve as an important component for many with mental health and substance use disorders, including some of Geisinger Behavioral Health’s sickest patients who often are enrolled in the intensive outpatient program," Gonzales explained. "At this time, we offer 16 groups, creating capacity for 172 patients each week.

Telemedicine 214

Telemedicine Integration Healthcare 214

Healthcare Success

JANUARY 12, 2023

To offer further discouragement from violating HIPAA, anyone who knowingly obtains or shares individually identifiable health information may face a criminal penalty of $50,000 and up to one year in prison. It shows that you’re committed to delivering a positive patient experience for everyone who visits your business.

Patient Experience 237

Patient Experience Regulations Doctors Hospitals 237

Healthcare It News

AUGUST 22, 2023

Innovaccer said "Sara for Healthcare" – named for Saraswati, the Hindu goddess of knowledge and language – automates workflows, generates insights and conversationally supports decisions for healthcare leaders, clinicians, care coordinators and contact center representatives.

Integration 198

Integration Healthcare 198

Healthcare It News

MAY 1, 2024

For example, a patient who has already completed their annual blood work may not require an in-person visit to discuss the results with their provider. This increased accessibility can encourage patients to reach out more frequently with questions or concerns, leading to better communication and more timely interventions when needed.

Telemedicine 310

Telemedicine Patient Experience Integration Healthcare 310

Health Business Group

MAY 16, 2024

In this conversation, we examine BK's progression from his early days in India to becoming an influential entrepreneur who is reshaping healthcare technology. We analyze the critical roles of mobile platforms, cloud computing, and AI, and how a strong emphasis on customer needs informs tech partnerships with healthcare facilities.

Hospital IT 52

Hospital IT Hospitals Healthcare 52

HIT Consultant

MARCH 19, 2024

We continue to make significant progress in restoring the services impacted by this cyberattack,” said Andrew Witty, CEO of UnitedHealth Group. “We We know this has been an enormous challenge for health care providers and we encourage any in need to contact us.” This is a major step towards resuming normal operations.

Healthcare 105

Healthcare Medicare 105

Healthcare It News

FEBRUARY 15, 2024

We asked Jim Feen a few questions about how the service center has been working for Southcoast and what HIMSS24 attendees can learn from his session. The inefficiencies that surrounded this structure were magnified significantly when we were in the throes of launching telehealth and mass-vaccination programs.

Primary Care 193

Primary Care Patient Experience Integration Healthcare 193

Healthcare It News

SEPTEMBER 5, 2023

InterSystems SEA's Director of Customer Relations and Sales Stella Ramette (who spoke at last year’s event as well) will take the stage once again this year to talk about FHIR, and the important role this standard will play in Indonesia’s SATUSEHAT , a national integrated health data exchange platform. And there you have it.

Hospitals 251

Hospitals Doctors Healthcare Integration 251

Healthcare It News

MARCH 7, 2023

" We interviewed Richert to discuss this project at length so he could share lessons learned. The center expands our promise to treat all patients as performers who are seeking to produce at their highest level and establishes Mercy as a partner in pursuing a vibrant life through clinical excellence and compassionate care.

Patient Experience 243

Patient Experience Integration Digital Care Hospitals 243

Healthcare It News

FEBRUARY 6, 2023

PROPOSAL "We implemented Amwell Automated Care Programs to help us achieve our goals," said Dr. Brian Zack, system medical director for digital health at University Hospitals and associate chief medical officer at Ahuja Medical Center. "We now have about 18 chats available," he continued.

Urgent Care 217

Urgent Care Doctors Hospitals Digital Care 217

Health Populi

FEBRUARY 12, 2024

Significantly more, statistically speaking, we learn from the latest survey data revealed by the National Financial Capabilities Study (NFCS) from the FINRA Foundation. ” Here we see that among people who have health insurance in the U.S., How financially vulnerable are people with medical debt in the U.S.?

Accountability 118

Accountability Doctors Healthcare Patient Experience 118

Healthcare It News

JUNE 3, 2022

Since California expanded health coverage under the Affordable Care Act, a large number of people have been mistakenly bounced between Covered California, the state’s marketplace for those who buy their own insurance, and Medi-Cal, the state’s Medicaid program for low-income residents. No one contacted her to verify the changes.

Accountability 250

Accountability Medicaid Prevention 250

Healthcare It News

APRIL 25, 2022

The provider organization had four main challenges: The clinical team was looking to provide convenient nutritional support to patients who needed help but were deterred from scheduling a session due to being located several hours from a clinic location. "We have also streamlined some of our administrative processes," she added.

Telemedicine 332

Telemedicine Integration Accountability Healthcare 332

Cloud Blogs

MARCH 4, 2022

For most organizations, delivering on such expectations means improving the contact center experience, both for customers, and the agents who manage customer questions or concerns. Ultimately, an enterprise contact center must deliver consistent, personalized, omnichannel customer experiences to deliver exceptional service.

Integration 130

Integration Accountability Healthcare 130

Healthcare It News

AUGUST 3, 2023

Engaging patients and communities to take surveys is always a challenging task for provider organizations of all shapes and sizes, regardless of who they serve. "We take this tool a step further than Press Ganey's tool regarding patient experience," she explained.

Patient Experience 188

Patient Experience Patient Safety Hospitals Healthcare 188

Healthcare It News

JUNE 23, 2022

Throughout Denver Health's pandemic vaccination efforts, the struggle was getting people who did not already have patient records with the health system into the system efficiently without burdening the call centers. As the safety net health system for Denver Metro, Denver Health vaccinated many people who were not regular patients.

Accountability 231

Accountability Healthcare 231

Healthcare It News

MARCH 31, 2023

"From there, the patients who need responses most urgently are triaged accordingly so the care teams can respond quickly." "You may also be hesitant to contact the medical staff because it’s late or the question feels minor and you don’t want to be a burden."

Patient Experience 278

Patient Experience Doctors Hospitals Healthcare 278

Healthcare It News

AUGUST 22, 2022

SCHIO participates in a community information exchange, Together We Care, a platform designed to compile data on SDOH and bridge the gap on care coordination in Santa Cruz. Maybe analytics has identified several patients who recently missed their annual wellness visits.

Integration 165

Integration Health Analytics Population Health Healthcare 165

Bill Of Health

MAY 10, 2022

Most expectant mothers who are contemplating adoption are never fully prepared for the enormous impact placing a child for adoption will have on their life. However, this language is deceptive and creates false expectations of who actually holds the power in determining how open the adoption will be and if the openness is sustainable.

143

143

Healthcare It News

FEBRUARY 5, 2024

It does not require physical contact between caregiver and patient (though seeing a patient's affect in person can be better than via video). Telehealth will continue to grow because it fills a void in the mental health space by creating improved access for many individuals who lacked this access previously.

Regulations 245

Regulations Telemedicine Remote Care Prevention 245

Health Business Group

APRIL 18, 2024

One of the really interesting elements of this interview was the discussion of whether we should be willing to trade off some efficacy for reliability. Robbie is an avid reader who recommends The Experience Machine , Chip War , and Ultra-Processed People. Contact us to learn more.

Population Health 52

Population Health Doctors Healthcare 52

HIT Consultant

APRIL 29, 2024

Maintain Compliance with Cyber Risk Insurance We’ve observed a concerning trend where cyber incidents are increasingly cited as the final blow leading healthcare providers to shut down operations, finding it more cost-effective to close operations than to pay fines and recover from the attack.

Healthcare 119

Healthcare Hospitals Integration Healthcare Providers 119

Home Health Care

APRIL 10, 2023

If we don’t make appropriate transitions, No. Some of the common mistakes that lead to poorly handled care transitions are a lack of discharge planning and inaccurate or missing information, such as contact information. We call it a tuck-in program,” she said. What’s going on, what can we help you with?”

Care Transition 96

Care Transition Hospitals Medicare Performance improvement 96

Healthcare It News

JULY 25, 2023

Eric Cheung, a family medicine specialist practicing in Foley, Alabama, who serves as chief of staff for South Baldwin Regional Medical Center and clinic medical director for South Baldwin Medical Group. Give patients peace of mind and more assurance their conditions are appropriately managed.

Primary Care 179

Primary Care Integration Prevention Hospitals 179

p3care

NOVEMBER 10, 2023

Kudos to all MIPS participants who retained their eligibility for MIPS 2023 throughout. In this blog, we will cover the details related to the quality and cost performance categories of the MIPS program. So, we will explain every policy change applicable to these three reporting options collectively.

Medicare 130

Medicare Healthcare 130

Healthcare It News

JUNE 10, 2022

We interviewed FDB President Bob Katter, who went in-depth on e-prescribing. As participants in the industry, we saw there were unmet needs and therefore an opportunity in electronic prescribing, particularly in terms of innovation. We have even taken it a step further in some of the features we offer.

Integration 199

Integration Doctors Pharmaceuticals Healthcare 199

Healthcare It News

OCTOBER 19, 2021

Within NUHS itself we have the One NUHS app, which allows you to undertake a number of health functions, as well as enhanced features like the chatbot, which allows you to address some of your health questions…and there are the web pages and ways to contact your doctor as well.

Doctors 225

Doctors Hospitals Integration Healthcare 225

p3care

NOVEMBER 28, 2023

So, we can say that despite all the potential benefits, MIPS has been the biggest hurdle of all time. But it is also true on its own that things don’t always go as systematically and smoothly as we plan. However, among those who have taken the utmost stress in this period were healthcare providers. Did you know?

Integration 130

Integration Healthcare Providers Healthcare 130

NASHP

SEPTEMBER 8, 2022

As states prepare for the end of the federal COVID-19 public health emergency (PHE) and the Medicaid continuous coverage requirement, state Medicaid agencies are actively communicating with residents about upcoming changes, encouraging them to update their contact information, and providing information about other health coverage options.

Medicaid 105

Medicaid Medicare Healthcare 105

Healthcare It News

APRIL 15, 2022

The problem with relying on the Postal Service is that a letter can get hidden in “junk” mail or can fail to reach people who have moved or are homeless, Serafi said. This way enrollees would contact the state only if they don’t want to be texted. “I know we will be helping with that.”

Medicaid 230

Medicaid Accountability Medicare 230

Home Health Care

OCTOBER 4, 2021

And as they continue staff-education efforts internally while following outside legal challenges to mandates, providers are struggling to keep workers who refuse to get vaccinated against the COVID-19 virus. “We Contact us for more information. * 31 vaccine deadline here in Massachusetts.”. Individual Membership $400 per year.

Nursing 115

Nursing Home Care 115

Home Health Care

APRIL 24, 2024

At that time, we were not able to remote into the caller’s computer, so successfully helping people meant knowing the application by heart and solving the user’s issues with their verbal feedback alone. That said, it’s incredibly important to remind ourselves that we are not our users.

Doctors 98

Doctors Nursing Integration 98

Healthcare It News

JULY 11, 2022

We are now entering an era of multi-modal care that goes beyond substituting an in-person visit for a virtual visit. Connected Health Financial/Revenue Cycle Management Patient Engagement Smart health systems are realizing that they must think about their sustainable growth strategies in terms of end-to-end user experience.

Healthcare 276

Healthcare Patient Experience Integration 276