Healthcare Success

JANUARY 3, 2023

You’ll need to understand how many people are searching for the solution you’re offering and how they're searching for it. Scheduling (deciding when and where to run your ads). download, call, or fill out an online form). Campaign Management (e.g., Google Ads or Microsoft). Landing Page. Conversion Process. Competition.

Patient Experience 264

Patient Experience Healthcare 264

HIT Consultant

APRIL 29, 2024

Becky Watkins, Senior VP of Client Solutions of ResultsCX When interacting with industries such as retail, hospitality, and finance, we’ve all become accustomed to quick, effective, and personalized customer service. mailed communications and calls from advocates).

Healthcare 114

Healthcare Integration Medicaid Medicare 114

Healthcare It News

SEPTEMBER 26, 2023

The Transcarent platform integrates directly through the care pathway of each of the 10 health systems it is partnering with, including scheduling and pre- and post-care, support services and same-day payment for providers. "It’s not an either/or; it’s both." "High-quality care drives down the overall cost of care.

Rehabilitation 291

Rehabilitation Quality of Care Patient Experience Integration 291

Healthcare It News

MAY 10, 2022

Michigan's Henry Ford Health System and General Motors partnered to develop a narrow-network insurance product for GM employees called GM Connect Care. There were 516 appointments scheduled: 313 were scheduled online, 189 appointments came from calls and 14 appointments were walk-in. THE PROBLEM. " RESULTS.

Telemedicine 279

Telemedicine Integration Healthcare 279

HIT Consultant

MARCH 14, 2024

What You Should Know: Assort Health is introducing the first generative AI solution built specifically for healthcare call centers, promising to erase that dreaded hold music forever. Assort’s revolutionary AI model underwent training on patient calls spanning hundreds of thousands of interactions.

Healthcare 98

Healthcare Patient Experience Integration Hospitals 98

HIT Consultant

MARCH 20, 2024

– Addressing the challenge of incomplete patient referrals and the priority to retain patients within networks, Artera Referrals offers a timely solution for healthcare providers, tackling referral leakage and management issues effectively. Artera Referrals comprises several key features: 1.

Healthcare Providers 98

Healthcare Providers Regulations Integration Patient Experience 98

Healthcare It News

MARCH 11, 2024

"Probably the best example of that is a phrase we are using called 'experiential interoperability.' ORLANDO – As HIMSS24 kicks off this week, with preconference forums buzzing all-day Monday and the show floor set to open at 10 a.m. This past month, athenahealth published its third Physician Sentiment Survey.

Integration 224

Integration Patient Experience Healthcare Healthcare Improvement 224

Healthcare It News

SEPTEMBER 1, 2021

During the peak of the pandemic, along with other New York City health systems, NYC Health + Hospitals launched a 911 call diversion intervention with the New York City Fire Department Bureau of Emergency Medical Services. The 911 call volumes surged from an average of just over 4,000 calls per day to more than 7,000 calls per day.

Urgent Care 351

Urgent Care Hospitals Telemedicine Integration 351

Healthcare It News

OCTOBER 12, 2021

At Philadelphia's Albert Einstein Medical Center, whose health system serves a large geographical area and offers complex quaternary care, telehealth has been an innovative solution to several care delivery problems. These can be categorized in three areas: patient/staff safety, communication and logistics. THE PROBLEM. " PROPOSAL.

Quaternary Care 315

Quaternary Care Primary Care Rehabilitation Urgent Care 315

Healthcare It News

DECEMBER 6, 2021

So the organization had a solid foundation on which to build and improve its telehealth solution. " In the year before the COVID-19 pandemic, Roswell Park Comprehensive Cancer Center expanded its platform and developed an integrated nurse triage telehealth solution pilot to prevent critical care patients from ending up in the ER.

Telemedicine 292

Telemedicine Integration Nursing Regulations 292

Healthcare Success

SEPTEMBER 27, 2022

when you called to schedule an appointment or ask a question. Manual call tracking is time-consuming and often requires follow-up questions. For these reasons and more, manual call tracking for healthcare often falls to the bottom of the priority list in favor of other high-priority tasks, like scheduling appointments.

Healthcare 139

Healthcare Doctors Integration Patient Experience 139

Healthcare It News

SEPTEMBER 10, 2021

Prior to the pandemic there were no platforms designed for mass patient registration, complex scheduling and communication, let alone platforms that managed all the specific information required for COVID-19 vaccinations, said Jonathan Golden, Georgia deputy area director of CORE. THE PROBLEM. " PROPOSAL.

Integration 210

Integration Healthcare 210

Healthcare It News

FEBRUARY 8, 2023

Finding and scheduling a doctor's appointment online should be exactly like buying pantry items for your house on your favorite online retailer's website – efficient, straightforward and meeting your expectations. Bulky online scheduling tools are no longer enough to attract and retain patients. healthcare system.

Healthcare 210

Healthcare Public Health services Hospitals Patient Experience 210

Healthcare It News

OCTOBER 3, 2023

Compounding this challenge is the anticipated shortage of 90,000 physicians within the next decade, which further underscores the imperative for innovative healthcare solutions. Patients now can schedule virtual visits at their convenience, eliminating the hurdles related to transportation, childcare or work commitments.

Telemedicine 267

Telemedicine Quality Improvement Healthcare Providers Healthcare 267

Healthcare It News

JANUARY 16, 2024

" This is where a digital therapeutic can step in to offer a novel solution, he added. "Internally we attempt to line up a business need with a clinical need, and then we seek to find a market solution that can meet those two needs," Johnson noted.

Doctors 298

Doctors Integration Hospitals Healthcare 298

HIT Consultant

MAY 13, 2024

Simplifying Patient Workflow with Notable Sturdy Health will leverage Notable’s platform to automate several key aspects of the patient journey, including: Appointment Scheduling: Patients can now schedule appointments independently through self-serve channels, eliminating the need for phone calls and enabling scheduling at their convenience.

Patient Experience 52

Patient Experience Prevention Integration Healthcare 52

Clearwave Inc

MARCH 7, 2024

Reading Time: 4 minutes By Chloe From Clearwave | March 7, 2024 Patient self-scheduling has gone from a nice-to-have to a deal-breaker for prospective and existing patients. When patients do call in to book appointments, they face long hold times, abandoned bookings and significant dips in patient retention.

Doctors 52

Doctors Healthcare 52

Spok Inc

FEBRUARY 14, 2024

Spok offers secure messaging, enterprise directory, on-call scheduling, and automation to improve clinical workflows beyond a basic secure texting solution. Looking to move from Cortext? The post Elevating your clinical communication platform: Why users should transition to Spok Care Connect® appeared first on Spok Inc.

Healthcare 52

Healthcare 52

HIT Consultant

MARCH 21, 2024

AI-Driven Solutions Revolutionizing Healthcare: Syllable & Actium Health Together, Syllable and Actium Health offer AI-driven solutions for health systems, optimizing patient capacity, reducing staff workload, and improving patient outcomes, particularly for those at high risk for chronic conditions like breast cancer and heart disease.

Healthcare 64

Healthcare Patient Experience Integration Hospitals 64

Spok Inc

FEBRUARY 13, 2024

Spok offers secure messaging, enterprise directory, on-call scheduling, and automation to improve clinical workflows beyond a basic secure texting solution. Looking to move from Cortext? The post Elevating your clinical communication platform: Why users should transition to Spok Care Connect® appeared first on Spok Inc.

Healthcare 52

Healthcare 52

HIT Consultant

DECEMBER 19, 2022

Brian Briggs, VP of Call Center Operations, Stericycle Communication Solutions (Acquired by Carenet Health). In today’s digital-first world, the medical call center still plays a crucial role in connecting healthcare consumers with providers. A key component of an effective call center is the screening and training of its staff.

Patient Experience 97

Patient Experience Healthcare Nursing Life Sciences 97

Sequence Health

FEBRUARY 14, 2024

In healthcare call centers, where patient interactions hold immense importance and sensitivity, various challenges can crop up. Nevertheless, it’s crucial to grasp the typical challenges in call centers and how to overcome them. Let’s look at the five major call center challenges and solutions.

Quality Assurance 52

Quality Assurance Healthcare Regulations Accountability 52

Sequence Health

JANUARY 10, 2024

Inbound call centers have become a mainstay feature of the modern healthcare industry. Their main role is to handle all inbound calls from patients in a timely and efficient way. But beyond that, inbound call centers relieve medical staff of administrative duties so they can focus on delivering the best patient care.

Healthcare 52

Healthcare Healthcare Providers 52

Healthcare It News

DECEMBER 9, 2021

At the simplest level, AI refers to training machines to act like humans, automating routine tasks such as coding claims or scheduling appointments. Today, AI in healthcare is most commonly used to automate tasks such as call center routing or appointment scheduling. Another emerging opportunity lies in RTM.

Physical Therapy 332

Physical Therapy Life Sciences Integration Remote Care 332

HIT Consultant

MARCH 17, 2024

Director of Healthcare Strategy at LexisNexis Risk Solutions Healthcare delivery continues to evolve to meet ever-changing patient demands. Adam Rarick-Varner, Sr. Patient satisfaction, convenience, quality care, and brand loyalty are core to their business models.

Healthcare 111

Healthcare Urgent Care Primary Care Patient Experience 111

Sequence Health

MARCH 18, 2024

In today’s fast-paced healthcare environment, every second counts, especially in medical call centers where time is of the essence in delivering quality patient care. Healthcare organizations should understand how to measure and reduce wrap-up time to optimize call center performance and, by extension, enhance patient care delivery.

Integration 52

Integration Healthcare 52

Healthcare It News

OCTOBER 5, 2023

On Monday, IBM announced on its website that it has partnered with telemedicine company Ovum Health to scale web and mobile app-based chat and scheduling solutions on its family-building platform providing pregnancy, prenatal and postnatal healthcare. IBM also said that it would publish its underlying training data sets.

Telemedicine 247

Telemedicine Integration Healthcare Hospitals 247

Sequence Health

APRIL 12, 2024

Call centers sometimes use a special tool called a predictive dialer to handle lots of outgoing calls. It tries to figure out the best time to call so someone actually answers, making the whole process more efficient. The pacing algorithm is adaptive; it adjusts the calling rate based on real-time agent availability.

Quality Assurance 52

Quality Assurance Healthcare Integration Prevention 52

Clearwave Inc

JUNE 27, 2023

In a recent Medical Group Management Association (MGMA) poll, over 50% of medical groups reported scheduling or customer services as their top front-desk training challenge. You may be facing similar complexities, leading to a low collections rate, schedule gaps and a drop in patient loyalty.

Patient Experience 52

Patient Experience Doctors Healthcare 52

Clearwave Inc

APRIL 3, 2024

In this blog, we’re going to focus on one-to-many administrative messaging, but for more information on all three communications solutions, check out our recent guide, “ 3 Ways To Use Patient Communications to Boost Revenue.” A recent survey by Redpoint Global and Dynata found that two-thirds of the more than 1,000 U.S.

Doctors 52

Doctors Healthcare Healthcare Providers 52

HIT Consultant

DECEMBER 28, 2023

Administrative decision-makers should use it to their advantage to address common industry pain points, like tackling mountains of paperwork or inefficient scheduling. Consider patient engagement platforms that offer wayfinding solutions to help patients find your office. Technology is readily accessible at our fingertips 24/7.

Patient Experience 116

Patient Experience Prevention Integration Doctors 116

Home Health Care

APRIL 3, 2024

Homewatch CareGivers has launched a new suite of services, dubbed Total Care Solutions, designed to cater to a more personalized home care experience for clients and their families. The services offered through Total Care Solutions will include daily social engagement and clinical expertise from Homewatch’s caregivers.

Home Care 86

Home Care Integration 86

Healthcare It News

OCTOBER 17, 2022

Called LifeHub+, the mobile app-based service seeks to connect clinicians and health coaches with patients who are at risk or dealing with preventable chronic health conditions such as obesity, diabetes, high blood pressure and high cholesterol. WHY IT MATTERS. THE LARGER TREND. ON THE RECORD.

Prevention 178

Prevention Hospitals Doctors Health Data 178

Healthcare It News

APRIL 23, 2024

THE PROBLEM "Scheduling in-person appointments with primary care providers as frequently as needed for proper monitoring and follow-ups can be a real challenge for patients with chronic conditions," remarked Dr. Eve Cunningham, chief of virtual care and digital health at Providence. " Cunningham explained.

Primary Care 272

Primary Care Quality of Care Population Health Patient Experience 272

Clearwave Inc

MARCH 29, 2023

When you invest in a scheduling solution, you expect it to deliver results, not create overbookings and patient frustration that leads to an influx of staff work. The lag time between your scheduling platform and your patient management system (PMS) or electronic health record (EHR) can create inaccuracies in available appointments.

Integration 52

Integration Prevention 52

Healthcare It News

OCTOBER 22, 2021

We've seen similar results as the findings in the study with AVIA members who have implemented text and chat solutions in order to increase their patients' participation in their health journey. Texting also brings a level of urgency we haven't seen through sending emails and making phone calls.

Prevention 248

Prevention Healthcare Providers Healthcare 248

Healthcare It News

DECEMBER 30, 2021

Conversational AI helps bring these solutions together and unlock their full potential where it truly matters the most – patient/member interactions. One of the most important reasons a patient might call a provider is to book an appointment. Access to medical services.

Nursing 309

Nursing Doctors Medical Services Prevention 309