HIT Consultant

APRIL 29, 2024

Becky Watkins, Senior VP of Client Solutions of ResultsCX When interacting with industries such as retail, hospitality, and finance, we’ve all become accustomed to quick, effective, and personalized customer service. mailed communications and calls from advocates).

Healthcare 114

Healthcare Integration Medicaid Medicare 114

Healthcare It News

MARCH 7, 2023

Louis, Missouri, has a special patient experience project coinciding with the opening of the Mercy Center for Performance Medicine and Specialty Care. The Mercy Center for Performance Medicine & Specialty Care is a high-tech, 272,000-square-foot outpatient center. Mercy, a massive health system based in St.

Patient Experience 238

Patient Experience Integration Digital Care Hospitals 238

Spok Inc

APRIL 11, 2024

Learn from the operational challenges and robust solutions of contact center case studies that you can bring back to your own health organization. The post Optimize your contact center with guidance from real-life success stories appeared first on Spok Inc.

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HIT Consultant

AUGUST 22, 2023

a data platform accelerating innovation in healthcare announced the launch of its new suite of AI solutions at the Innovation Keynote , the company’s annual online event. Sara for Experience Center, which will help contact center agents by automating tasks and optimizing processes. What You Should Know: Innovaccer Inc. ,

Healthcare 98

Healthcare Population Health 98

HIStalk

APRIL 29, 2024

GeBBS Healthcare Solutions Acquires CCD Health (Contact Centers Dominicana) RCM.

Healthcare 45

Healthcare 45

Sequence Health

MARCH 6, 2024

This metric represents the ability of call centers to resolve a caller’s query or concern during their initial contact without the need for follow-up calls or transfers. Achieving high FCR rates not only boosts efficiency but significantly reduces wait times in call centers.

Patient Experience 52

Patient Experience Integration Healthcare 52

Healthcare It News

AUGUST 25, 2022

HCPs are now engaging with vendors in a hybrid environment — part virtual and part face-to-face — but by 2025, it’s predicted that 80% of their contact with vendors will be completely digital. Virtual product selling has historically been used in addition to a live visit.

Healthcare Providers 259

Healthcare Providers Healthcare 259

Sequence Health

AUGUST 17, 2023

Disorganized data in call centers can lead to inefficiencies, poor patient experiences, and even medical errors. This article aims to shed light on the signs that your medical contact center data might be disorganized and how Sequence Health can help you turn things around.

Patient Experience 52

Patient Experience Healthcare 52

Sequence Health

JANUARY 12, 2024

Call centers are vital to the operational success of modern healthcare organizations. With medical call centers rapidly evolving to meet the growing demands of healthcare organizations, new technologies have emerged to bolster their capabilities. This is where NLP steps in, offering a solution to process and understand human language.

Patient Experience 52

Patient Experience Healthcare 52

Healthcare It News

OCTOBER 3, 2023

Compounding this challenge is the anticipated shortage of 90,000 physicians within the next decade, which further underscores the imperative for innovative healthcare solutions. Patients can maintain regular contact with their healthcare providers, contributing to improved health outcomes and diminished healthcare disparities.

Telemedicine 263

Telemedicine Quality Improvement Healthcare Providers Healthcare 263

Healthcare It News

MARCH 20, 2023

Also, it operationalized a CRM Center of Excellence to support the needs of their health systems and health plan as part of a multi-year journey. For many, contact centers are how most patients and/or members interact with the organization and are, therefore, a focus of early CRM use cases.

Integration 166

Integration Population Health Healthcare 166

Sequence Health

APRIL 12, 2024

Call centers sometimes use a special tool called a predictive dialer to handle lots of outgoing calls. This kind of tech can streamline how a healthcare call center works, making sure patients get the timely attention they need. Our team is ready to help you integrate advanced solutions for your healthcare communication needs.

Quality Assurance 52

Quality Assurance Healthcare Integration Prevention 52

HIT Consultant

APRIL 19, 2024

What You Should Know: – Innovaccer , a leader in healthcare data activation, has unveiled the Healthcare Experience Platform (HXP) , a comprehensive AI-powered solution designed to boost patient engagement and accelerate revenue growth for healthcare providers.

Healthcare 72

Healthcare Patient Experience Integration Healthcare Providers 72

Healthcare It News

FEBRUARY 6, 2023

PROPOSAL "We implemented Amwell Automated Care Programs to help us achieve our goals," said Dr. Brian Zack, system medical director for digital health at University Hospitals and associate chief medical officer at Ahuja Medical Center. "More than 2,162 patients have used the tool to date," he reported.

Urgent Care 214

Urgent Care Doctors Hospitals Digital Care 214

HIT Consultant

DECEMBER 28, 2023

Consider patient engagement platforms that offer wayfinding solutions to help patients find your office. Wayfinding solutions help the front desk by preventing time-consuming phone calls to deliver directions and encouraging patients to arrive on time for appointments.

Patient Experience 116

Patient Experience Prevention Integration Doctors 116

Sequence Health

MARCH 11, 2024

Healthcare organizations are constantly seeking innovative solutions to enhance the performance of their call centers, ensuring that patients receive timely, personalized care. Enter Artificial Intelligence (AI)—a transformative technology poised to revolutionize healthcare call center operations.

Quality Assurance 52

Quality Assurance Healthcare Integration Healthcare Providers 52

Healthcare It News

DECEMBER 6, 2022

UMass Memorial is the only adult Level I Trauma Center and Level III Neonatal ICU in Central Massachusetts. "But we struggled to find an affordable solution at a scale that met our needs at the time," he continued. "Telehealth quickly became a prominent means of contact precaution across our inpatient care settings.

Patient Safety 276

Patient Safety Nursing Telemedicine Remote Care 276

Sequence Health

JANUARY 5, 2024

Call centers and answering services are commonly employed by healthcare practitioners and organizations to streamline communication with patients. Understanding the differences between a call center vs an answering service is key when deciding which one to employ in your organization. What Are Call Centers and How Do They Work?

Quality Assurance 52

Quality Assurance Patient Experience Healthcare 52

HIT Consultant

NOVEMBER 9, 2023

Director of Healthcare Strategy, LexisNexis Risk Solutions During the peak of the Covid-19 pandemic, over 10 million Americans enrolled in Medicaid – nearly a 14% increase from the beginning of 2020. Procedural disenrollments often result from the inability to contact the individual and notify them of the required paperwork.

Medicaid 64

Medicaid Prevention Primary Care Process improvement 64

HIT Consultant

OCTOBER 5, 2021

the Health Cloud company, unveiled its Patient Relationship Management (PRM) solution on the Innovaccer ? Health Cloud , the first solution to bring patients’ clinical and care episodes to the forefront of a tailored patient engagement journey. Keep patients at the center of healthcare. Implementation Approach.

Integration 52

Integration Healthcare 52

Sequence Health

JANUARY 10, 2024

Inbound call centers have become a mainstay feature of the modern healthcare industry. But beyond that, inbound call centers relieve medical staff of administrative duties so they can focus on delivering the best patient care. What’s the Impact of Inbound Call Centers in Healthcare?

Healthcare 52

Healthcare Healthcare Providers 52

HIT Consultant

MAY 30, 2023

Natural disasters, severe weather, mass casualty incidents, system malfunctions and pandemics can present with little to no warning and impact every area of a hospital or health center. Updating Old Processes in the Interest of Progress Over the last 50 years, we have seen hospitals and healthcare systems leaving paper in the past.

Hospitals 97

Hospitals Healthcare Integration 97

HIT Consultant

MARCH 15, 2024

The AI-powered clinical documentation solution automates the creation of clinical summaries during patient exams, freeing up physicians’ time and reducing administrative burdens. Transpara is FDA-approved and widely used by leading medical centers worldwide. Headquartered in the Minneapolis-St.

Life Sciences 116

Life Sciences Integration Hospitals Primary Care 116

Sequence Health

SEPTEMBER 11, 2023

Failure to deliver quality interactions with patients reaching out to your medical call center can lead to high call abandonment rates. Here are tips to help you reduce the number of abandoned calls in your call center and improve overall efficiency.

Patient Experience 52

Patient Experience Healthcare 52

HIT Consultant

FEBRUARY 21, 2024

AI-Powered Care Enablement Platform Fabric’s platform offers a unified care enablement solution, replacing fragmented systems and enhancing the care experience for both patients and clinicians. 70 leading health systems on board: Fabric’s solutions gain widespread adoption for their effectiveness.

Healthcare 64

Healthcare 64

HIT Consultant

JANUARY 13, 2022

What You Should Know: – Innovaccer has launched Public Health Command Center , an innovative solution designed to help hospitals fight the pandemic more effectively at scale. Public Health Command Center: How It Works. Public health and healthcare organizations should contact Innovaccer now to get started immediately.

Hospitals 52

Hospitals Integration Prevention Health Data 52

Healthcare It News

FEBRUARY 24, 2022

At the very least, adults should designate a loved one as their healthcare agent and make their contact information accessible to emergency responders or medical teams. in Orange County Convention Center W311E. In contrast to common misconceptions about who needs advance care planning, or ACP, she said, it is for everyone 18 and older.

Healthcare 205

Healthcare Integration Healthcare Providers Hospitals 205

HIT Consultant

DECEMBER 19, 2022

Brian Briggs, VP of Call Center Operations, Stericycle Communication Solutions (Acquired by Carenet Health). In today’s digital-first world, the medical call center still plays a crucial role in connecting healthcare consumers with providers. A key component of an effective call center is the screening and training of its staff.

Patient Experience 97

Patient Experience Healthcare Nursing Life Sciences 97

Healthcare It News

SEPTEMBER 5, 2023

Revolutionising patient-centric communication with Zoom Contact Center: 20 Sep, 9.30am – 10:00am We saw Zoom's prolific growth during a highly contagious pandemic. As someone who regularly follows new solutions released in this space, I'm looking forward to seeing what Zoom has in store for the world next.

Hospitals 247

Hospitals Doctors Healthcare Integration 247

NASHP

AUGUST 26, 2021

State Approaches to Contact Tracing during the COVID-19 Pandemic Updated August 26, 2021. Contact tracing is an essential strategy to curb the spread of COVID-19. Across the country, states have developed, deployed, and adapted their contact tracing approaches in response to the pandemic. In-house , DC Health leads. Partnering.

Nursing 131

Nursing Prevention Health Science Healthcare 131

Home Health Care

APRIL 24, 2024

My first job in health care IT was taking phone calls in the support center at Athenahealth. All the grit that goes into getting there — from creating connections and trust, to experimenting, failing fast, and innovating on solutions. For more information on Voices, please contact sales@agingmedia.com.

Doctors 91

Doctors Nursing Integration 91

Healthcare It News

JANUARY 10, 2024

"The department, and Geisinger as a whole, did not have a solution for virtual groups," he continued. MEETING THE CHALLENGE Virtual groups were ultimately implemented by the Center for Telemedicine at Geisinger. "Geisinger’s service area is also rural.

Telemedicine 209

Telemedicine Integration Healthcare 209

Healthcare It News

MARCH 3, 2022

Because of this, flexibility in our digital solution was very important – and we sure did flex it!" The teams were in near-constant contact during the rapid development phase and the rollout. in Orange County Convention Center WF4. " she continued. HIMSS22 Coverage.

Nursing 195

Nursing Patient Safety Regulations Healthcare 195

HIT Consultant

DECEMBER 15, 2021

What You Should Know: – Sheba Medical Center , Israel’s largest hospital, today announced that over $110 million was raised in 2021 by six companies from its ARC Innovation Center. ARC Innovation Center Background. The six companies from Sheba to secure investments in 2021 include: 1. Developed by Prof. million.

Healthcare Innovation 98

Healthcare Innovation Telemedicine Hospitals Prevention 98

Cloud Blogs

FEBRUARY 28, 2023

The series of experiences and interactions that a patient has with a healthcare organization, from initial contact to post-treatment follow-up, can be described as patient journeys. As part of our ongoing commitment to enhancing patient engagement, we recently updated our Patient Outreach solution to include patient journeys.

Patient Experience 72

Patient Experience Ambulatory Care Healthcare Providers Healthcare 72

Sequence Health

NOVEMBER 30, 2023

Sequence Health offers a robust solution that not only meets but exceeds patient expectations. Sequence Health’s 24/7 live answering services ensure that your patients always have a reliable point of contact. Customized Solutions : Sequence Health tailors its services to meet your specific needs.

Healthcare 52

Healthcare 52

Clearwave Inc

MAY 6, 2024

Another factor contributing to slow payments is the difficulty in contacting patients after they have received care. When patient contact information is outdated, front-office staff may struggle to reach them, leading to delayed collections or even lost revenue. Read their story here.

Patient Experience 52

Patient Experience Doctors Accountability Prevention 52