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Executive Leadership Rounds: 9 Steps to Improve HCAHPS + Staff Engagement & Retention

Readiness Rounds

In hospitals, where patient experience is important and quality of care is non-negotiable, a subtle yet profound practice has emerged as a catalyst for positive change: Executive Leadership Rounds. Unpacking Leadership Rounds: Leadership Rounds is a dynamic practice in hospitals that brings leaders, staff, and together.

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Sentinel Events & Patient Safety: The Disturbing Data, Part I

Readiness Rounds

Readiness Rounds provides an electronic rounding tool that allows checks on many different elements of the hospital setting, ranging from Clinical and Operational , to Infection Prevention and Environment of Care , and Event and Incident Reporting , and Patient Satisfaction and Experience.

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How to Use a Healthcare Support Staff QA Checklist to Identify Opportunity and Celebrate Success in Your Practice

Medical GPS

You can use our Quality Assurance Observation Checklist and the guidance in the video below to quantitatively and easily observe the front-line support staff at your medical practice to identify opportunities and celebrate exemplary customer service and patient care. So, what do your patients experience when they arrive at your practice?

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Expanding the Possibility of Human Experience - A Conversation with David Feinberg, MD, VP Healthcare, Google Health

The Beryl Institute

Our connection has been maintained through the intervening years via On the Road visits and roundtables, shared panels and Grand Rounds, all the while through our friendship we realized often implicitly we were working to do something bigger for healthcare. Healthcare is fundamentally relational. This was done with purpose, but at what cost?