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Contact centers – the perfect proving ground for AI in healthcare?

Healthcare It News

Patty Hayward, vice president and general manager for healthcare and life sciences at Talkdesk (in Booth 1991 at HIMSS24), said genAI has a clear and non-clinical use case in contact centers – which is perfect for healthcare since experts agree it's best to prove genAI in non-clinical settings first.

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Patient concerns in healthcare digitalisation: Rising inequalities

Healthcare It News

Digitalisation in healthcare holds the promise of optimising processes and expanding access to care. In the Netherlands, Germany and Switzerland, individual healthcare providers offer their own patient portals. This means if a person visits multiple facilities, they must use different portals to access their health data.

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How behavioral healthcare can benefit from patient portals

Healthcare It News

Some behavioral healthcare practices have begun advancing their patient portal and mobile app offerings. Why is it important for behavioral healthcare practices to embrace patient portals? Why is it important for behavioral healthcare practices to embrace patient portals? This tends to make the relationship transactional.

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Talkdesk talks about the benefits of being an early adopter of ChatGPT

Healthcare It News

Before COVID-19, healthcare worker burnout had reached crisis levels , research from the National Academies of Medicine shows. healthcare professionals left the industry in 2021, with many remaining workers considering leaving, reported commercial intelligence company Definitive Healthcare. More than 330,000 U.S.

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Rush Memorial's virtual ICU reduces transfers, boosts patient experience

Healthcare It News

Not too long ago, Rush Memorial Hospital in Rushville, Indiana, did not have the capability to staff an ICU 24/7. THE PROBLEM This was something staff was looking into even before COVID, as they were thinking about what was best for their patients and their families when it comes to being admitted to the hospital.

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Rethinking culture in healthcare cybersecurity strategy

Healthcare It News

Data privacy is about more than keeping personal information safe and secure, says Dr. Eric Liederman, Kaiser Permanente's director of medical informatics – it's an essential component for establishing trust with patients that healthcare organizations take personal safety seriously.

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FirstHealth of the Carolinas solves access problem with Virtual Provider program

Healthcare It News

Access to providers is a challenge across healthcare. "When a patient is referred to this part of the program, our provider sees them virtually within 24 to 72 hours, which removes the barrier of having to wait for an in-person appointment." This is not news. But finding successful solutions to access problems is.