patient-loyalty-the-service-recovery-paradox 
Medical GPS
JULY 13, 2022
Negative survey scores and unfavorable patient feedback present an opportunity that cannot be found in any other circumstance. . Regardless of how stellar an organization may be, negative patient feedback is inevitable. We call it the service recovery paradox.” (1). Those 2,336 patients represent 3.2%
Medical GPS
AUGUST 4, 2021
Last week we unpacked the unique opportunity of strengthening the patient-provider relationship by monitoring feedback consistently and responding quickly. We call it the service recovery paradox.” More often than not, a dissatisfied patient just wants to be heard. “In This is a basic tenet of customer service.
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