optimizing-patient-feedback-improving-patient-loyalty-and-service-recovery 
Medical GPS
JULY 7, 2021
Patients are more commonly “shopping around” for healthcare providers via the vast amount of available information accessible from the convenience of their homes. It’s time to embrace the future of patient feedback.” (1). In today’s world of consumerism, customer feedback is very valuable. Deeper Connections.
HIT Consultant
JUNE 5, 2023
What You Should Know: Remote patient monitoring (RPM) has demonstrated promising outcomes†—including earlier intervention and reduced utilization, outcomes that are critical in value-based care arrangements. The questions were organized into six customer experience pillars—culture, loyalty, operations, product, relationship, and value.
Medical GPS
JUNE 30, 2021
Patient Feedback: Ultimately Important. There’s nothing more frustrating than having a bad experience with a large, seemingly monopolistic entity, knowing that any feedback you might provide is utterly worthless in improving customer treatment. Just the other day, I picked up my groceries using a pick-up order app.
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