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Making a Ruckus for the Patient Experience with Denise Wiseman | E. 86

Vie Healthcare

She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory Councils, and reminds us that all leaders are human – and everyone is a leader. We have patients who are heavily burdened by many expectations of them, within healthcare. We’ve not improved experience, not really.

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Patient Financial Responsibility: An Ultimate Guide

Etactics

These tools shed light on a patient’s insurance coverage and services provided. Closely monitoring this metric of the healthcare revenue cycle management system helps you improve your financial status. It also helps you streamline billing processes. And, you foster a positive patient experience and build professional trust.

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Healthcare Strategy with Cole Lyons | E.109

Vie Healthcare

One thing I had been educated in is process improvement for hospitals, but not for ambulatory care systems. And so when I started seeing a lot of the work being done there and how we could improve things, I got really excited in that. I took some courses at Johns Hopkins for process improvement in patient care management. (02:20):

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Newsletter, February 2024

Patient Safety Movement

Approximately 25% of patients experience an adverse event in US hospitals, with over 40% caused by preventable errors. But many years before it was the nurse Florence Nightingale who taught us the importance of recording and contemporaneous note taking and even more importantly the analysis of outcome data to drive improvement.