How to De-Escalate Encounters with Frustrated, Angry, Emotionally Charged Patients
Medical GPS
MAY 27, 2021
Emotionally-Charged Patients. Many healthcare facilities are making the shift from fee-for-service care to value-based care, optimizing the utilization of a team of medical professionals to care for patients, and inevitably increasing the potential for interpersonal conflict. The Skill of Identifying Emotions.
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