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What Makes Medical Call Center Forecasting a Key to Enhanced Healthcare Services?

Sequence Health

In today’s fast-paced healthcare environment, the ability to predict and prepare for incoming call volumes is paramount for medical practices, clinics, and hospitals aiming to provide exceptional patient care. By accurately predicting call volumes, healthcare organizations can optimize their staffing resources.

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10 Steps to Maximizing Patient Loyalty and Effecting Positive Change within a Physician Group Practice

Medical GPS

Since 1995 I have had the privilege of working with physician practices to help improve the patient experience. Between 1995 and now many things have changed in healthcare, however many things have remained the same. Allow physicians, other healthcare providers, and support staff to take “test” surveys.

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Making a Ruckus for the Patient Experience with Denise Wiseman | E. 86

Vie Healthcare

Episode Introduction Denise explains the importance of a positive attitude in ruckus making, why healthcare needs a new paradigm of CARE, and the importance of setting rather than meeting expectations. And Jim, that is exactly what we need in healthcare. Our current paradigm has healthcare that is not accessible to all.

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Srisawan Hospital pursues further digitalisation through partnerships with GE Healthcare, InterSystems

Healthcare It News

Srisawan Hospital, a private tertiary healthcare provider in Thailand, is stepping up on its digitalisation efforts to further raise its quality of care provision and hospital experience. "For example, patients often request additional information from clinicians before signing a consent form. WHY IT MATTERS.

Hospitals 189
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Why It’s Time for Healthcare Organizations to Start Treating Patients Like Consumers

HIT Consultant

When the pandemic disrupted routine procedures and primary care across healthcare, many care delivery organizations believed patients would eventually return to in-person care as they always have once the pandemic was over and restrictions were lifted. But no, we’ve upended the conventional paradigm of healthcare delivery.

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Recognizing the Role of Caregiver with Melissa Fisher | E. 79

Vie Healthcare

Episode Introduction Melissa shares the four challenges faced by caregivers today, calls on doctors to recognize family and patients as a ‘’unit’’, and highlights the ‘’unpaid, untrained, overwhelmed, burned-out’’ reality of caregiving. ” Are you getting what you need to process improve? Do you really improve things?

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Newsletter, February 2024

Patient Safety Movement

Patients, children, and healthcare workers are killed and injured. We need to bring back the sanctity of healthcare facilities and our children and take them out of battle zones. Approximately 25% of patients experience an adverse event in US hospitals, with over 40% caused by preventable errors.