The Beryl Institute

OCTOBER 7, 2014

In the last few weeks, I have been fortunate to join in a number of in-person conversations on patient experience improvement. From the gathering of patient advocates and experience champions in South Carolina, for the newly named Carolina Advocates for Patient Experience annual conference, to the impressive Patient Experience Summit put on by Dignity Health in Phoenix, that brought together over 650 front line caregivers and executive leaders in learning and dialogue on how to continue to their

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Patient Experience Healthcare Hospitals 52

Health Dialog

OCTOBER 27, 2014

Most health plans have a Nurse Line in place, but are you getting everything you need from your program? Some may view them as basic programs that are merely a check-the-box requirement for NCQA certification, but a truly effective Nurse Line program can accomplish much more. A Nurse Line acts as an extension of your members’ care providers so shouldn’t it have all the necessary components to make it as effective as possible?

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Nursing Quality of Care Healthcare 40

Susan E. Mazer, Ph.D

OCTOBER 14, 2014

[…] Guest Blog Post by 2013 Transform Presenter, Susan Mazer […].

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Health Dialog

OCTOBER 5, 2014

If your care management program is no longer cutting it, maybe it is time to blame your vendor, not your team. Not all care management programs are created equal. But, just because you have a solution implemented, doesn’t mean you have to stick with it. Transitioning to a new vendor may be just what you need to kick your program into an effective gear.

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Population Health Quality of Care Integration 40

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