March, 2017

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Why is Patient Safety in Its Own Bucket?

Susan E. Mazer, Ph.D

I have always wondered why patient safety is talked about by itself. As if all other procedures, policies, and practices are not about safety. And why should patient safety be separate from the patient experience? For staff, patient safety is a lot like playing in tune for a musician. Because regardless of how much technique, fluency, knowledge, years, or whatever else one can claim, if a musician doesn’t play in tune, it’s tragic — both for the music and the audience.

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The Member Experience Reflects the Patient Experience

The Beryl Institute

My pathway to The Beryl Institute was more personal than professional. An innovative experienced association executive with over 30 years of membership and marketing experience in the non-profit community was my experience detailed on my resume; however, being a mom of a now 24-year old daughter diagnosed with Multiple Sclerosis (MS) at the very young age of 13 is my personal patient experience backstory.