Essential Call Center Metrics and KPIs to Track for Success
Sequence Health
AUGUST 1, 2021
KPI stands for Key Performance Indicator and it is a metric that you establish to measure a certain aspect of success. In this case, the KPIs will describe call center performance metrics. Why are KPIs and metrics important? KPIs are important because they assign a numerical value to objectively measure performance. Management and other stakeholders can use the call center metrics to objectively measure performance.
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