Healthcare It News

JUNE 5, 2023

To better evaluate rapidly evolving remote patient monitoring technologies, KLAS researchers explored customer experience with RPM in several key areas, including partnership, innovation, ease of use and integration with electronic health records. Most organizations are also using RPM platforms for device inventory and management.

Integration 182

Integration Secondary Care Accountability Hospitals 182

Healthcare It News

FEBRUARY 15, 2024

Consumers have become more savvy – and more choosy – about where and how they receive their healthcare services, and they can be tough customers if the care that's delivered to them does not meet expectations. independently managed call centers to support specialties. This work led us to having 37 (37!)

Primary Care 181

Primary Care Patient Experience Integration Healthcare 181

Healthcare It News

FEBRUARY 28, 2022

Teladoc Health announced this week that it was partnering with Amazon to launch voice-activated virtual care on Alexa-supported Echo devices. customers around the country can connect with a Teladoc provider via audio at any time for general medical needs. According to the companies, U.S. THE LARGER TREND.

Doctors 231

Doctors Urgent Care Medical Services Integration 231

Healthcare It News

DECEMBER 15, 2023

Some say predictive analytics in EHRs aren't yet effective enough for clinical decision support at the point of care and physicians must be the sole decision-makers. Clinical Decision Support: AI-powered CDS can provide real-time guidance to healthcare providers by analyzing patient data and offering evidence-based recommendations.

Patient Experience 290

Patient Experience Healthcare Nursing Prevention 290

Healthcare It News

APRIL 5, 2024

According to the health information exchange, the virtual agent enabled the HIE's frontline workers to focus on more complex tasks while reducing the time a customer had to wait for specialized services. " The company noted that it processes 5.5

Integration 213

Integration Medicaid Hospitals Prevention 213

Healthcare It News

FEBRUARY 12, 2024

The statewide expansion of virtualKIDS, which is part of the current NSW government's commitment to delivering 25 urgent care services by mid-2025, is now expected to support at least 500 NSW children and their families each month.

Urgent Care 209

Urgent Care Home Care Nursing Hospitals 209

HIT Consultant

MARCH 26, 2024

What You Should Know: – Sagility , a healthcare services provider acquires BirchAI , a Seattle-based company specializing in cloud-based, AI-powered customer support solutions. Combining Expertise for Stronger ROI Founded in 2020, BirchAI is a GenAI company specializing in AI-powered customer support solutions.

Healthcare 64

Healthcare Quality of Care Healthcare Providers 64

Cloud Blogs

JANUARY 25, 2024

Microsoft Industry Clouds  deliver technological innovation to help organizations build resiliency and accelerate digital transformation that supports their goals. New During this wave, we continue to invest in generative AI and copilot solutions—these solutions include customer and partner feedback across industries.

Integration 83

Integration Health Data Healthcare Patient Experience 83

HIT Consultant

FEBRUARY 27, 2024

strategies utilize and analyze data on products, customers, customer needs, presentation models, and much more to develop the most effective way to discover, approach, communicate with, and present to potential and existing customers. Advanced NBA 2.0 When done right, data-based NBA 2.0 Effective NBA 2.0

Pharmaceuticals 97

Pharmaceuticals Biotechnology Life Sciences 97

Healthcare It News

MAY 26, 2023

According to a media release, the organisation took up Personify Care's solution to help reduce the burden of chasing paper forms and phone calls on staff, all while supporting the complex requirements for all its sites, workflows, and brands.

Integration 189

Integration Healthcare 189

HIT Consultant

MARCH 13, 2024

Customized Templates: Nabla developed tailored note templates specifically catering to CHLA’s pediatric setting, ensuring accuracy in recording patient-reported facts and noting the presence of accompanying individuals during encounters. Nabla does not retain any customer data.

Hospitals 92

Hospitals Integration Regulations Healthcare Providers 92

Healthcare Success

JANUARY 12, 2023

Managing and responding to customer reviews about your business is one way to improve your local ranking on the Google platform. Responding to positive reviews strengthens the relationship between the customer and the brand, which improves trust and retention. These templates are meant to be customized for each response.

Patient Experience 237

Patient Experience Regulations Doctors Hospitals 237

HIT Consultant

MARCH 19, 2024

Key progress includes: Release of Medical Claims Software: Change Healthcare is releasing medical claims preparation software to thousands of customers over the next few days. Upcoming Education & Awareness UnitedHealth Group will host a call with customers, providers, and security teams later today to provide a detailed update.

Healthcare 100

Healthcare Medicare 100

Healthcare It News

JUNE 22, 2022

The tools are also designed with providers in mind, to help boost patient volumes and increase customer loyalty while reducing denials and other administrative burdens for providers, the companies say. "This suite represents a complete evolution of the patient and provider experience.

Healthcare 257

Healthcare Integration 257

HIT Consultant

APRIL 25, 2024

– The recognition places FDB’s solution within the Medication Dosing Decision Support Toolbox category of Epic’s new Showroom , a platform allowing healthcare providers to access applications from third-party developers. This suite empowers hospitals and health systems to optimize medication guidance for individual patients.

Integration 63

Integration Patient Safety Quality of Care Healthcare 63

HIT Consultant

AUGUST 28, 2023

Key Insights into Payer Claims and Administration Platforms 2023 Cognizant & HealthEdge Are Clear Mindshare Leaders; Support & Delivery Challenges Remain for Both: Cognizant is a prominent player in the market, often a top choice in purchasing decisions. Still, most Cognizant users plan to stick with the vendor.

Integration 96

Integration Medicaid Medicare Healthcare 96

HIT Consultant

AUGUST 28, 2023

Key Insights into Payer Claims and Administration Platforms 2023 Cognizant & HealthEdge Are Clear Mindshare Leaders; Support & Delivery Challenges Remain for Both: Cognizant is a prominent player in the market, often a top choice in purchasing decisions. Still, most Cognizant users plan to stick with the vendor.

Integration 91

Integration Medicaid Medicare Healthcare 91

HIT Consultant

SEPTEMBER 21, 2023

This report —KLAS’ first about virtual sitting and nursing—is an early look at customer experiences and the positive outcomes (clinical, financial, and operational) organizations are seeing in this space. Most of these customers are large organizations utilizing the system for virtual monitoring. Broad market insights are also shared.

Nursing 91

Nursing Prevention Integration Healthcare 91

HIT Consultant

APRIL 11, 2023

The questions are organized into six customer experience pillars—culture, loyalty, operations, product, relationship, and value. Virtual care is an adoption gap; customers want to do more virtual care but feel the module is too costly. Nearly 60% of respondents want the vendor to focus on improving the behavioral health module.

Integration 95

Integration Population Health Hospitals Healthcare 95

HIT Consultant

APRIL 12, 2023

The questions are organized into six customer experience pillars—culture, loyalty, operations, product, relationship, and value. Episource exceeds customers’ expectations for chart retrieval rates and coding accuracy by partnering with them on how to use the comprehensive solution.

Accountability 94

Accountability Population Health Integration Healthcare 94

HIT Consultant

OCTOBER 10, 2023

What You Should Know: – Virgin Pulse announced a long-term initiative with Amazon Web Services (AWS) to support the innovation, growth, and performance of Virgin Pulse’s health and wellbeing platform, amid global growth. – Streamline employee activities to support internal processes and drive efficiencies.

97

97

HIT Consultant

APRIL 11, 2024

What You Should Know: – VieCure , a leading cancer care company, announced today that it’s integrating DrFirst’s e-prescribing and medication management solutions into its clinical decision support system. – VieCure is a well-established point-of-care intelligence system specifically designed for community oncologists.

Integration 117

Integration Patient Safety Health Technology 117

Sequence Health

MARCH 29, 2024

The call center monitoring benefits are vast, encompassing improved customer service and enhanced agent satisfaction. The Benefits of Call Center Monitoring Enhancing Customer Service Call center monitoring plays a pivotal role in improving the quality of customer service.

Regulations 52

Regulations Healthcare Healthcare Providers 52

Sequence Health

FEBRUARY 8, 2024

This interaction goes beyond mere conversation—it’s about creating a seamless, supportive, and understanding environment for every patient who reaches out. As healthcare providers, recognizing the essentials of a customer-centric call center is not just beneficial but imperative for fostering trust and ensuring patient satisfaction.

Healthcare 52

Healthcare Integration Healthcare Providers 52

HIT Consultant

APRIL 24, 2024

. – By giving surgeons greater flexibility, control, and personalization of C-arm movement and user settings, Zenition 30 reduces their dependency on support personnel, helping alleviate staff shortages that limit patient access and increase waiting times.

Health Technology 93

Health Technology Hospitals 93

HIT Consultant

MARCH 28, 2024

Revolutionizing Workplace Wellness: Incentivized Fitness Program and Holistic Support at Intermountain Health At the heart of this program lies an innovative incentive system that encourages employees and members to follow the CDC’s exercise guidelines.

Integration 94

Integration Hospitals Population Health 94

HIT Consultant

JUNE 6, 2023

Simon Johns, Director of Medical Information and Marketed Product Safety at IQVIA Pharmaceutical companies across the globe are currently investing in artificial intelligence (AI) to overcome challenges surrounding the support of inquiries from healthcare professionals (HCPs).

Life Sciences 95

Life Sciences Pharmaceuticals Integration Healthcare 95

HIT Consultant

MARCH 28, 2023

Though KLAS has historically looked at how portals perform in the IDN setting, this report examines the experience of customers in the independent ambulatory space (clinics not owned by a hospital/health system) to share their perspective and help other such organizations understand portals’ impact on patient care.

Accountability 95

Accountability Patient Experience Integration Healthcare 95

HIT Consultant

MARCH 11, 2024

Additionally, angel investors Paul Johnson (Lemonaid) and Meghan Fitzgerald (Grey Ghost Advisors) lend their expertise and support. White-label products: Enable health plans, pharmaceutical manufacturers, and digital health brands to launch custom-branded solutions without the hassle of building from scratch.

Pharmaceuticals 64

Pharmaceuticals Patient Experience Integration Healthcare 64

HIT Consultant

OCTOBER 4, 2023

What You Should Know: Elation Health , the clinical-first technology company powering innovation in primary care, today announced general availability of the industry’s first unified EHR and billing solution built to support high-value primary care. Elation Biling is a no-brainer switch.”

Primary Care 96

Primary Care Integration 96

HIT Consultant

JULY 26, 2023

Both providers and health plans can use generative AI to assist customer support agents and enhance patient/member support and self-service. In a 2022 survey of contact center professionals by the International Customer Management Institute (ICMI), 57% of respondents said turnover was up over the previous year.

Healthcare 95

Healthcare Life Sciences Population Health Accountability 95

HIT Consultant

FEBRUARY 10, 2022

LifeOmic customers are now able to access AI-enabled customer support via a chatbot on the website or within the LIFE mobile applications. Customers can instantly connect with support at any time to receive faster responses and can connect with live agents when escalation is necessary. Acquisition Impact.

Integration 98

Integration Healthcare 98

HIT Consultant

FEBRUARY 28, 2022

What You Should Know: – Whole-person virtual care provider Teladoc Health , today announced a first of its kind experience with Amazon Alexa with the launch of voice-activated general medical virtual care on supported Echo devices. – Customers in the U.S.

Doctors 98

Doctors 98

Meditech

OCTOBER 17, 2023

Our solutions are designed to enhance physician and nurse efficiency and connect clinicians across a dynamic healthcare ecosystem in support of person-centered care. Here are six stories of MEDITECH customers who have overcome their challenges by leveraging innovative EHR solutions.

Nursing 94

Nursing Healthcare 94

HIT Consultant

JANUARY 8, 2024

– Personalized Support: Omada’s programs provide comprehensive support, including connected devices, health coaching, nutrition planning, and more. Amazon streamlines the enrollment process, making it easier to join Omada’s programs and unlock the potential for improved health outcomes.

Prevention 104

Prevention Healthcare 104

Cloud Blogs

MARCH 4, 2022

This post is co-authored by Robert Weideman, Executive Vice President and General Manager, Enterprise Division, Nuance The disruption of the pandemic has shifted customer service expectations, and for many brands, it has cemented superior customer experiences as one of the most important priorities for their organization.

Integration 130

Integration Accountability Healthcare 130

HIT Consultant

APRIL 15, 2023

The findings showcase what is possible today in real care settings but may not reflect customer bases as a whole. Oracle Health (Cerner) customers report they are leveraging FHIR APIs and also discuss the progress they have made in connecting to national patient record exchanges. PAMI and lab data) into their workflow.

Quality Improvement 96

Quality Improvement Integration Healthcare 96