Health Care Quality Digest

Headspace expands to direct-to-consumer mental health market

Fierce Healthcare

APRIL 22, 2024

Headspace has launched direct-to-consumer text-based mental health coaching to expand its reach beyond employer customers and capture the cash-pay healthcare market. Headspace is entering the direct-to-consumer mental health coaching market, broadening its reach beyond its model of contracting with health plans and employers.

Healthcare

Consumers more discerning about health data sharing: survey

Health Care Dive

MARCH 21, 2024

While respondents were largely willing to share their data, consumers have become pickier about who they’ll offer their information to, according to a Rock Health survey.

Health Data

J.D. Power: Where payers are falling short in providing a digital consumer experience

Fierce Healthcare

APRIL 9, 2024

Consumers expect a simple and easy digital experience, and health plans have plenty of room to improve on that front, according to a new report. Consumers expect a simple and easy digital experience, and health plans have plenty of room to improve on that front, according to a new report.

5 healthcare consumer trends to prepare for

Health Care Dive

JUNE 5, 2023

What consumers expect from their healthcare experiences is quickly evolving. View the latest consumerism trends and insights and how they’re influencing healthcare.

Healthcare

5 Essentials for Healthcare CIOs: A Provider Data Management Checklist

A better understanding of your provider network helps to understand patients and consumers, identify gaps in care, and make the best possible decisions for your businesses. Complete and accurate provider data is essential for health organizations to operate effectively. with your needs without disrupting your current systems.

Healthcare

FTC Strengthens Health Data Breach Notification Rule to Protect Consumers

HIT Consultant

APRIL 29, 2024

What You Should Know: – The Federal Trade Commission (FTC) has finalized significant changes to the Health Breach Notification Rule (HBNR) , aiming to improve consumer protection in the digital age. Enhanced Consumer Notifications: The final rule mandates covered entities to provide more detailed breach notifications to consumers.

Health Data

Health Data Accountability Healthcare Providers Healthcare

HLTH23: Walgreens to roll out direct-to-consumer virtual health services in 9 states

Fierce Healthcare

OCTOBER 10, 2023

Walgreens' goal is to be the "most convenient health and wellness destination" whether consumers are physically in the retailers' stores or virtually in its stores, chief operating officer Tracey D. Brown said during HLTH.

Urgent Care

Urgent Care Healthcare

Sneak peek: New EY survey explores changing consumer telehealth preferences

Healthcare It News

MAY 1, 2023

In-person visits are still perceived more positively than virtual visits when it comes to telehealth quality, outcomes, convenience and utility, according to a soon-to-be-released healthcare survey of more than 6,000 consumers in the U.S., In healthcare, paying attention to the consumer is so important.

Integration

Integration Telemedicine Primary Care Healthcare

Taking a page from consumer-facing tech, Providence launches startup to modernize patient engagement

Fierce Healthcare

OCTOBER 2, 2023

Health systems must take a page from the book of other consumer-facing industries, said Sara Vaezy, chief strategy and digital officer at Providence. Renton, Washington-based Providence launched a new startup to modernize patients' digital experience with the traditional healthcare system.

Healthcare

Top 12 Telehealth KPIs Every Health Tech Leader Should Know

Speaker: Matt McBride, CEO and Co-Founder of Mend

Consumer research has found that in 2021, 64% of US households reported using Telehealth services. Patient engagement happens before, during, and after interactions. In addition 34% of patients would prefer Telehealth visits to in-office visits.

Meet the exec aiming to improve consumer experience for BCBSMA members

Fierce Healthcare

AUGUST 28, 2023

Blue Cross Blue Shield of Massachusetts announced< | Blue Cross Blue Shield of Massachusetts tapped Paul Long to serve as the health plan’s chief consumer experience officer.

Community Health Network finds big ROI in consumer-centric technology

Healthcare It News

JUNE 15, 2023

THE PROBLEM The rapid shift to consumer-centric care, spurred by the pandemic and the arrival of Big Tech , has created a competitive landscape in healthcare. To engage, reach and attract patients, Community Health needed to make access to care more searchable, discoverable and accessible for consumers online.

Urgent Care

Urgent Care Primary Care Integration Population Health

ViVE 2024: Consumer wellness marketplace Vale Health launches with 16 health systems in its corner

Fierce Healthcare

FEBRUARY 27, 2024

Sixteen health systems have put their weight behind Vale Health, a new online marketplace of vetted wellness offerings for consumers. Vale Health is tapping the expertise of its provider backers to offer vetted wellness products to consumers.

State AGs urge Apple to protect consumers’ reproductive health data

Health Care Dive

NOVEMBER 22, 2022

Apps holding sensitive health data should be required to delete nonessential information and clearly inform consumers what information they share with parties such as law enforcement, the 10 state attorneys general said.

Health Data

Healthcare's newest pivot: consumer identity as the cornerstone of digital health

Healthcare It News

JULY 11, 2022

Paddy Padmanabhan Healthcare's newest pivot: consumer identity as the cornerstone of digital health. Digital transformation programs at leading healthcare institutions that I work with are increasingly focused on two things: how to increase revenues and how to improve consumer experiences.

Healthcare

Healthcare Patient Experience Integration

PBM practices are keeping consumers from generics savings, white paper finds

Health Care Dive

JUNE 1, 2022

Consumers are overpaying for generic drug prescriptions by as much as 20% due to pharmacy benefit manager practices like copay clawbacks and spread pricing, researchers found.

Consumer satisfaction with telehealth fell from last year, J.D. Power finds

Health Care Dive

SEPTEMBER 30, 2021

Among direct-to-consumer brands, Teladoc ranked highest for consumer satisfaction, followed by MDLive. Among payer-sponsored services, UnitedHealthcare ranked the highest.

Drug shortages drive up prices for consumers. Here's how they can be avoided

Fierce Healthcare

JULY 11, 2023

New Rand research looks at how they affect consumers. Drug shortages can drive up costs for patients, and a new analysis suggests ways these issues could be avoided. Prior research about drug shortages looked at frequency and intensity.

A Health Consumer Bill of Rights: Assuring Affordability, Access, Autonomy, and Equity

Health Populi

FEBRUARY 27, 2024

NABIP, whose members represent professionals in the health insurance benefits industry, drafted and adopted a new American Healthcare Consumer Bill of Rights launched at the meeting. The post A Health Consumer Bill of Rights: Assuring Affordability, Access, Autonomy, and Equity appeared first on HealthPopuli.com.

Hospitals

Hospitals Population Health Medicaid Prevention

Five healthcare consumer trends to prepare for

Health Care Dive

JUNE 5, 2023

What consumers expect from their healthcare experiences is quickly evolving. View the latest consumerism trends and insights and how they’re influencing healthcare.

Healthcare

FTC bans BetterHelp from sharing consumer data with advertisers, issues $7.8M fine

Health Care Dive

MARCH 2, 2023

It’s the latest enforcement action accusing a digital health company of sharing consumer data with advertisers.

Convert More Healthcare Consumers with Modern Conversion Rate Optimization Techniques

Healthcare Success

OCTOBER 9, 2023

Healthcare consumers demand better, more personalized experiences at every touchpoint. Do the consumers convert or bounce? That way, it’s more of a customer service interaction, which is more palatable for consumers. According to Google, approximately 77% of people use search engines to start their patient journey.

Healthcare

Healthcare Patient Experience Doctors Prevention

Most doctors, consumers need transparency to trust generative AI in clinical decisions, survey finds

Fierce Healthcare

APRIL 17, 2024

Though physicians are quickly growing more comfortable with generative AI, the vast majority expect models to be transparent and trained on credible information, a new

Doctors

California Consumer Privacy Act can cause headaches for healthcare orgs

Healthcare It News

SEPTEMBER 21, 2021

The California Consumer Privacy Act, passed in 2018, aims to give consumers more control over their online personal information. Although the law does not apply to nonprofits, "given the law’s broad definition of 'business' and 'consumer,' companies across the U.S.

Healthcare

Healthcare Regulations Accountability

Consumers Continue to Spend on Technology, Seeking “A Happy, Healthy Connected Life”

Health Populi

SEPTEMBER 10, 2023

consumers will continue to spend their disposable incomes on connected consumer devices, but will be looking for more balance in their digital lives according to Deloitte’s fourth annual 2023 Connected Consumer Survey. Now let’s focus on the health-consumer aspect of digitally connected people.

Primary Care

Primary Care Doctors Medicare Telemedicine

Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

APRIL 1, 2024

Morgan’s InstaMed team to analyze health care payments data, describing the experiences of consumers, providers and payers in the Trends in Healthcare Payments Fourteenth Annual Report. The overall takeaway for patients in this study is that health care is disconnected from consumers, in the words of the JPM/InstaMed report.

Doctors

Doctors Healthcare Hospitals Patient Experience

No Surprises Act largely successful in protecting consumers though gaps remain, stakeholders say

Fierce Healthcare

APRIL 18, 2023

No Surprises Act largely successful in protecting consumers though gaps remain, stakeholders say dmuoio Tue, 04/18/2023 - 15:18

How Healthcare Organizations and Consumers Can Help Fight Cyberattacks

Lexis Nexis

APRIL 30, 2024

Cyberattacks have been in the news recently and organizations and their consumers are paying attention. These media stories have highlighted the need for consumers and businesses to reduce the chance for criminals to compromise online channels.

Healthcare

Healthcare Prevention

Leveraging Trust, Showing Humility: How Health Care Organizations Can Serve Consumers – A New Read from McKinsey

Health Populi

APRIL 23, 2024

That’s the current read from McKinsey & Company’s team noting that Consumers rule: Driving healthcare growth with a consumer-led strategy. The first bar chart from the report tells us that most U.S.

Integration

Integration Healthcare Patient Experience Hospitals

Uncover Hidden Consumer Insights & SEO Opportunities with Google Trends

Healthcare Success

OCTOBER 31, 2022

Review keyword traffic trends by time for deeper consumer insights. Do you need help translating Google Trends data into consumer insights for your content marketing strategy? While Google Trends was not made explicitly for content marketers and SEOs, it can be a handy tool for keyword research and other marketing-related tasks.

Healthcare

Healthcare Prevention Integration

Consumer protection group calls for ban on 'profit-gambit' facility fees

Fierce Healthcare

MARCH 27, 2024

Facility fees are “clear profit-gambits” that take financial advantage of unsuspecting patients while failing to provide any benefits to them. | A new report calls for a total ban on so-called facility fees that can surprise patients while offering no benefits.

What Walmart’s Look at Ozempic Users Tells Us About Health/Care Consumers

Health Populi

OCTOBER 6, 2023

As the prospects for the drug companies who manufacture prescription drugs made for patients managing diabetes and obesity are on the uptick, the likes of the makers of Pringles and Oreos are in the throes of re-thinking and -making snack foods and other products that some consumers aren’t filling their baskets with.

Hospitals

Hospitals Pharmaceuticals

Consumer demand for more digital security is up post-Roe. Can femtech deliver on it?

Fierce Healthcare

DECEMBER 5, 2022

Consumer demand for more digital security is up post-Roe. Can femtech deliver on it? agliadkovskaya. Mon, 12/05/2022 - 20:19.

HLTH21: Traditional healthcare is missing younger consumers. How can providers win them back?

Fierce Healthcare

OCTOBER 20, 2021

HLTH21: Traditional healthcare is missing younger consumers. How can providers win them back? Wed, 10/20/2021 - 17:11.

Healthcare

From Amazon to New Balance, consumer brand execs bring 'outsider' perspective to healthcare

Fierce Healthcare

FEBRUARY 3, 2022

From Amazon to New Balance, consumer brand execs bring 'outsider' perspective to healthcare. agliadkovskaya. Thu, 02/03/2022 - 15:26.

Healthcare

OIG Targets Home Health Improper Payments, EVV, Consumer-Directed Programs in Ongoing Watchdog Initiatives

Home Health Care

APRIL 12, 2024

Of those 241 items, just five – or less than 3% of the total list – involve home health, personal care or related services, such as consumer-direct programs, according to a Home Health Care News review of the active work plan. Another area of focus for OIG is Medicaid consumer-directed personal assistance programs.

Medicaid

Medicaid Medicare Home Care Regulations

Customizing healthcare consumer experiences

Healthcare It News

JUNE 10, 2022

Data management is critical as marketing teams move into a future without cookies. Improving your data management systems and finding new ways to leverage that data should be a top priority. Getting there is difficult because many marketers are reporting that dealing with disparate data sources is a top concern.

Healthcare

CVS taps key pharmacy services, consumer products execs: report

Fierce Healthcare

JANUARY 23, 2023

CVS taps key pharmacy services, consumer products execs: report pminemyer Mon, 01/23/2023 - 13:32

Senate Dems press CMS for more consumer protections in Medicare Advantage

Fierce Healthcare

NOVEMBER 15, 2022

Senate Dems press CMS for more consumer protections in Medicare Advantage. Tue, 11/15/2022 - 16:52.

Medicare

Consumers are getting tech-savvier – healthcare has to up its game

Healthcare It News

MARCH 20, 2024

Health systems should embrace transparency to keep patients connected and informed – and to avoid losing them to retail clinics and other nontraditional providers, says Dr. Geeta Nayyar, MDI Health's executive clinical advisor.

Healthcare

71% of Consumers Believe Generative AI Can Revolutionize Healthcare

HIT Consultant

NOVEMBER 20, 2023

What You Should Know: A recent survey conducted by Deloitte’s Center for Health Solutions (Center) revealed a growing acceptance and optimism among consumers regarding the potential of Generative AI to revolutionize healthcare.

Healthcare

Healthcare Healthcare Providers

The ‘Strange Tension’ That Exists Between Consumer-Directed Models, Regulations Surrounding Them

Home Health Care

FEBRUARY 13, 2024

As a way around the more expensive and traditional at-home care, many seniors have been turning to alternative home-based care models that offer consumers flexibility and cost-effectiveness. The rise of consumer-directed care and the use of family caregivers is one of those, and is well-documented. That’s what the model is.

Regulations

Regulations Home Care Law Firms Medicaid

JPM 2022: Talkspace faces securities fraud class-action suit as consumer revenue declines

Fierce Healthcare

JANUARY 13, 2022

JPM 2022: Talkspace faces securities fraud class-action suit as consumer revenue declines. Thu, 01/13/2022 - 12:55.

Invitae scoops up consumer health tech firm Ciitizen for $325M

Fierce Healthcare

SEPTEMBER 8, 2021

Invitae scoops up consumer health tech firm Ciitizen for $325M. Wed, 09/08/2021 - 07:28.

Headspace expands to direct-to-consumer mental health market

Consumers more discerning about health data sharing: survey

Trending Sources

J.D. Power: Where payers are falling short in providing a digital consumer experience

5 healthcare consumer trends to prepare for

5 Essentials for Healthcare CIOs: A Provider Data Management Checklist

FTC Strengthens Health Data Breach Notification Rule to Protect Consumers

HLTH23: Walgreens to roll out direct-to-consumer virtual health services in 9 states

Sneak peek: New EY survey explores changing consumer telehealth preferences

Taking a page from consumer-facing tech, Providence launches startup to modernize patient engagement

Top 12 Telehealth KPIs Every Health Tech Leader Should Know

Meet the exec aiming to improve consumer experience for BCBSMA members

Community Health Network finds big ROI in consumer-centric technology

ViVE 2024: Consumer wellness marketplace Vale Health launches with 16 health systems in its corner

State AGs urge Apple to protect consumers’ reproductive health data

Healthcare's newest pivot: consumer identity as the cornerstone of digital health

PBM practices are keeping consumers from generics savings, white paper finds

Consumer satisfaction with telehealth fell from last year, J.D. Power finds

Drug shortages drive up prices for consumers. Here's how they can be avoided

A Health Consumer Bill of Rights: Assuring Affordability, Access, Autonomy, and Equity

Five healthcare consumer trends to prepare for

FTC bans BetterHelp from sharing consumer data with advertisers, issues $7.8M fine

Convert More Healthcare Consumers with Modern Conversion Rate Optimization Techniques

Most doctors, consumers need transparency to trust generative AI in clinical decisions, survey finds

California Consumer Privacy Act can cause headaches for healthcare orgs

Consumers Continue to Spend on Technology, Seeking “A Happy, Healthy Connected Life”

Consumers Are So Over Their Paper Chase in Health Care Payments

No Surprises Act largely successful in protecting consumers though gaps remain, stakeholders say

How Healthcare Organizations and Consumers Can Help Fight Cyberattacks

Leveraging Trust, Showing Humility: How Health Care Organizations Can Serve Consumers – A New Read from McKinsey

Uncover Hidden Consumer Insights & SEO Opportunities with Google Trends

Consumer protection group calls for ban on 'profit-gambit' facility fees

What Walmart’s Look at Ozempic Users Tells Us About Health/Care Consumers

Consumer demand for more digital security is up post-Roe. Can femtech deliver on it?

HLTH21: Traditional healthcare is missing younger consumers. How can providers win them back?

From Amazon to New Balance, consumer brand execs bring 'outsider' perspective to healthcare

OIG Targets Home Health Improper Payments, EVV, Consumer-Directed Programs in Ongoing Watchdog Initiatives

Customizing healthcare consumer experiences

CVS taps key pharmacy services, consumer products execs: report

Senate Dems press CMS for more consumer protections in Medicare Advantage

Consumers are getting tech-savvier – healthcare has to up its game

71% of Consumers Believe Generative AI Can Revolutionize Healthcare

The ‘Strange Tension’ That Exists Between Consumer-Directed Models, Regulations Surrounding Them

JPM 2022: Talkspace faces securities fraud class-action suit as consumer revenue declines

Invitae scoops up consumer health tech firm Ciitizen for $325M

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