Medical GPS

AUGUST 4, 2021

Last week we unpacked the unique opportunity of strengthening the patient-provider relationship by monitoring feedback consistently and responding quickly. 1) The first step in implementing an effective service recovery strategy is to choose to become aware of what your patients are saying, and secondly – to respond promptly.

Prevention 52

Prevention Healthcare Healthcare Providers Patient Experience 52

Etactics

NOVEMBER 30, 2023

If you’re reading this blog, chances are that the company you work for works with HIPAA in some type of way. It’s a federal law that protects sensitive patient information within the healthcare industry. So on to the question that this blog is all about. Do HIPAA laws apply to employers? There isn’t 1 answer to this question.

Healthcare 52

Healthcare Healthcare Providers Accountability Doctors 52

Readiness Rounds

SEPTEMBER 25, 2023

Patient experience is a complex area, with some aspects going unnoticed and others not fully understood. Based on our extensive experience working with various hospitals, we wanted to share the important but often overlooked factors that have a big impact on both patient satisfaction and the overall experience.

Patient Experience 52

Patient Experience Nursing Hospitals Accountability 52

Etactics

OCTOBER 27, 2023

In 2022, 707 healthcare breaches affected 52 million patients. This is a concern for not only patients but healthcare providers and insurers as well. Medical professionals and patients must understand this kind of fraud can happen in several ways. Personal information that can compromise a patient’s identity can include: Name.

Prevention 52

Prevention Accountability Healthcare Providers Medicare 52

Etactics

AUGUST 10, 2021

Online comments and images violate patient privacy even if they don’t mention the patient’s name. Yet employees still share patient information. Citadel Winston-Salem TikTok - June 2021 Former nurse Kelly Morris posted videos onto TikTok involving jokes about mistreating patients. Is this a HIPAA violation? Embed Block.

Nursing 64

Nursing Hospitals Doctors Healthcare 64

Readiness Rounds

JULY 31, 2023

Patient communication boards play a pivotal role in enhancing both patient satisfaction and a hospital's HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) score and star rating. These boards serve as instrumental tools in fostering effective and patient-centered communication within healthcare settings.

Patient Safety 52

Patient Safety Nursing Care Transition Hospitals 52

Etactics

JANUARY 12, 2023

How does it happen? PHI is any health information or personal information that if leaked, could cause the patient some problems. These laws dictate how healthcare entities go about handling, protecting, disclosing, using, and securing PHI. Then, we can discuss HIPAA violation examples and how they happen in the real world.

Accountability 52

Accountability Hospitals Regulations Healthcare 52