article thumbnail

Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks

Health Populi

The American Customer Satisfaction Index Insurance and Health Care Study 2020-2021 published today, recognizing consumers’ value for the quality of health insurance companies’ mobile apps and reliability of those apps. Outpatient care inched up from 73 to 74.

article thumbnail

A New Health Literacy Pillar: Personal Data Stewardship

Health Populi

APIs can enable “Data liberación,” a concept proposed by Todd Park when he worked in the Obama administration. Without securing patients’ personal health data leveraging APIs, those intimate details are highly hackable explained in All That we Let In , a report from Knight Ink and Appr0ov.