article thumbnail

Contact Center Quality Assurance: What It Is And How It Works

Sequence Health

Otherwise, quality results and efficiency could drop off. Let’s talk about call center quality assurance and why it’s so important. What Is Call Center QA (Quality Assurance)? So part of your quality assurance is looking at how many patients are retained.

article thumbnail

Asynchronous video for pre-op boosts patient and staff experience

Healthcare It News

"And the message is scripted and standardized, which is fantastic from a quality assurance standpoint," she added. That's a big quality assurance gain. "If we put it all on async video, then they don't have to be regurgitating the same information constantly.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Quality Assurance Assessment Fee (QAAF) and NF Rate Increase for Iowa Medicaid Providers; Also Virtual Town Hall

Briggs Healthcare

Mary Madison, RN, RAC-CT, CDP Clinical Consultant – Briggs Healthcare INFORMATIONAL LETTER NO.

article thumbnail

Insightful Overview of Internal Medicine Billing Services

p3care

P3Care works on quality assurance by making coding procedures easy for doctors to streamline revenue cycle management. P3 Care will make sure that they are following rules by HIPAA (Health Insurance Portability and Accountability Act) to protect patient personal information.

article thumbnail

What Is a Predictive Dialer and How Does It Enhance Healthcare Call Centers?

Sequence Health

In contrast, a call center predictive dialer integrates quality assurance by dynamically adjusting the calling process based on agent data and call analytics. Predictive dialers in a call center ensure that your dedicated patient care coordinators can focus more on providing quality care rather than managing call logistics.

article thumbnail

Geisinger Deploys Exo’s POCUS Ultrasound Workflow Solution

HIT Consultant

What You Should Know: – Geisinger has announced their implementation of Exo’s point-of-care ultrasound (POCUS) workflow software, Exo Work s, to simplify and streamline ultrasound exam documents, billing and quality assurance to improve patient outcomes.

article thumbnail

Enzee Health Nabs $1.5M for Cloud-Based Compliance Management Platform

HIT Consultant

The app provides a first-class, comprehensive quality assurance practice management system for medical imaging, radiation oncology, and radiation safety. With this funding round, Enzee Health can expand into all departments to deliver comprehensive quality data into one platform for hospitals.