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Keys to improving the patient experience, from the experts

Healthcare It News

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data pointing to staffing shortages and other challenges as key indicators of the decline in scores.

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HIMSSCast: Patient experience in 2024: What's next?

Healthcare It News

Hospital and health system C-suite executives and health IT leaders know the patient experience is crucial to ongoing success in healthcare. This week's podcast looks at what's on the horizon for the patient experience and seeks to answer that question. The question is: How to continually improve it?

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Epic integrates Qualtrics patients' experience data

Healthcare It News

To better support personalized care, Qualtrics patient experience data will be integrated with Epic to flag potential problems or concerns for patients. "This partnership will allow healthcare providers to improve listening and deepen understanding with the intention of delivering a more holistic patient experience."

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How one NYC hospital transformed the patient experience

Health Care Dive

Find out how an NYC hospital system improved care, enhanced the patient experience and reduced admin staff workload by modernizing the check-in process.

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Innovative Ways to Improve Your Patients’ Digital Experience

Speaker: Prof. Dina Ziadlou, Ph.D., Professor at School of Health Science at Colorado Technical University, USA, Executive Board Member & Chair of Digital Transformation Leadership at International Society for Telemedicine and e-Health, Switzerland

Now is the time to apply recent technical innovations to refocus on the patient experience. Since our healthcare ecosystem is patient-centric, it is essential to reshape our client empowerment and engagement strategies to maximize the effectiveness of healthcare outcomes. How can we create satisfied patients in the digital era?

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CIO Spotlight: Cris Ross and Ed Marx on innovating patient experience

Healthcare It News

Ahead of HIMSS24, they discuss their upcoming book, "Diagnosed," which is written for patients navigating their care journey, and preview an accompanying white paper designed to help IT leaders create intuitive and empathetic patient experiences.

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How AI can improve patient experience and patient engagement

Healthcare It News

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of reducing health inequities. How did you originally see AI being a fit for improving the patient experience?