The Beryl Institute
DECEMBER 10, 2014
The end of the year always brings a flurry of activity to finish what we set out to do and/or plan for what awaits in the year to come. It also serves as a time for reflection and looking ahead. This can be both an exciting and overwhelming exercise, but one that simmers at the core of our humanity, one filled with hopes and aspirations, commitments and goals.
Osf Healthcare
DECEMBER 4, 2014
Employee wellness. We’ve all heard about it, but what does it really mean and why should you care about it? Research shows when employees participate in wellness programs at work, they feel more energetic, sleep better, and take fewer sick days. Sounds pretty good, right?
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Health Dialog
NOVEMBER 23, 2014
Recent trends have shown that chronic care management programs focused on heart disease prevention could have a significant impact on healthcare spending as well as our nation’s wellbeing: One in every three deaths in the US is related to cardiovascular disease. The economic burden due to lost productivity and health costs total more than $320 billion. [1].
Susan E. Mazer, Ph.D
OCTOBER 14, 2014
[…] Guest Blog Post by 2013 Transform Presenter, Susan Mazer […].
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The Beryl Institute
NOVEMBER 4, 2014
One underlying and powerful philosophy has driven all the work we have done at The Beryl Institute in the last four years. It is through the collective voices comprising our global community of practice that we generate ideas, learn and share with others. Through this collaboration both within the community and with others committed to this critical cause – the patient experience movement is supported, nourished, and will continue to thrive.
The Beryl Institute
OCTOBER 7, 2014
In the last few weeks, I have been fortunate to join in a number of in-person conversations on patient experience improvement. From the gathering of patient advocates and experience champions in South Carolina, for the newly named Carolina Advocates for Patient Experience annual conference, to the impressive Patient Experience Summit put on by Dignity Health in Phoenix, that brought together over 650 front line caregivers and executive leaders in learning and dialogue on how to continue to their
Health Care Quality Digest brings together the best content for healthcare quality professionals from the widest variety of industry thought leaders.
The Beryl Institute
AUGUST 5, 2014
I recently received a note from a new member who is early in her career and looking for ways to maximize her membership to get "plugged in” to the Institute and gain credibility within the patient experience community. We get questions like this often. While passionate about getting involved in the patient experience movement, many of our members aren’t quite sure how to get started.
The Beryl Institute
JUNE 3, 2014
"We are ALL the patient experience” is not just the theme that underlined Patient Experience Conference 2014; I would offer it is an idea that must be central to patient experience improvement and the patient experience movement overall. I am encouraged by the increasing acknowledgement that it takes all players in the healthcare marketplace, across the continuum, through the established hierarchies, and from patient & family, to caregiver, to community to ensure the best in experience.
The Beryl Institute
MAY 6, 2014
0. 0. 1. 711. 4056. The Beryl Institute. 33. 9. 4758. 14.0. Normal. 0. false. false. false. EN-US. JA. X-NONE. Last week we celebrated the first annual Patient Experience Week , providing a focused time for organizations to recognize accomplishments, reenergize efforts and honor the people who impact patient experience everyday. From nurses and physicians, to support staff and executive professionals, to patients, families and communities served, the Institute brought together healthcare organiz
The Beryl Institute
APRIL 1, 2014
In just the last few days I had the privilege of spending time with the team at Cincinnati Children’s and then speaking with caregivers, staff, patients, family and community members as part of the Ontario Ministry of Health’s Central Local Health Integration Network Quality Symposium. While vastly different organizations and experiences that crossed an international border I was struck and even moved by the passion and commitment I see growing around the patient experience.
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Health Dialog
OCTOBER 27, 2014
Most health plans have a Nurse Line in place, but are you getting everything you need from your program? Some may view them as basic programs that are merely a check-the-box requirement for NCQA certification, but a truly effective Nurse Line program can accomplish much more. A Nurse Line acts as an extension of your members’ care providers so shouldn’t it have all the necessary components to make it as effective as possible?
Health Dialog
OCTOBER 5, 2014
If your care management program is no longer cutting it, maybe it is time to blame your vendor, not your team. Not all care management programs are created equal. But, just because you have a solution implemented, doesn’t mean you have to stick with it. Transitioning to a new vendor may be just what you need to kick your program into an effective gear.
The Beryl Institute
JULY 1, 2014
In my most recent Hospital Impact blog I wrote: Experience is designed to fit your organization and the people in your care. No one provider, no one vendor, no one organization holds the ultimate answer to the experience riddle. The greatest successes I see are those organizations willing to pull from the best of all they can, across all the information available, to meet their unique needs.
The Beryl Institute
FEBRUARY 4, 2014
I have yet to meet anyone in healthcare who suggests patient experience is not important. In fact, I often hear it said to be "one of our top priorities”, "a central pillar in our strategy” or "a critical initiative for our organization”. I do not question the sincerity of these declarations or the intent they suggest. I also recognize in the highly dynamic world of healthcare today we are in a constant struggle to balance our priorities.
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Susan E. Mazer, Ph.D
AUGUST 28, 2014
[…] Guest Blog Post By Transform 2013 Presenter, Susan Mazer […].
The Beryl Institute
MARCH 4, 2014
As shared by the Robert Wood Johnson Foundation and known by many in practice, nurses represent the single largest group of health professionals who deliver hospital care. This represents a broad range of caregivers from the senior ranks of CEOs or CNOs, to the bedside, from managing triage in emergency departments to conducting post discharge follow-up calls.
The Beryl Institute
JANUARY 14, 2014
I am inspired. The New Year has arrived with great energy at The Beryl Institute. We start 2014 as a global community of practice of over 20,000 professionals, focused without hesitation on ensuring the best in experience for patients, families and one another in healthcare. I am inspired by the continued commitments expressed for this work: by The Beryl Institute’s Patient Experience Scholars who met recently to share their research and reinforce their willingness to encourage and support other
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