The Beryl Institute

NOVEMBER 30, 2015

We recently celebrated our first five years as a community of practice and looked back, somewhat in awe, at the incredible growth of this organization over such a short time. The Beryl Institute is now a global community of almost 40,000 individuals passionate about improving the healthcare experience for patients, families and caregivers. The momentum continues, as does the realization that organizations are making significant investments in time, energy and dollars to ensure they are prepared

Patient Experience 52

Patient Experience Accountability Healthcare 52

Susan E. Mazer, Ph.D

AUGUST 7, 2015

Florence Nightingale (1820-1920). Florence Nightingale so reminds me of my first harp teacher. She was intolerant of error for any reason whatsoever. In fact, there were no words one could offer that would excuse a mistake. None whatsoever. Nightingale was very clear. If a patient dies overnight who was not supposed to die, something was not seen, some clue missed.

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Quality Improvement Nursing Patient Safety Healthcare 52

Health Dialog

DECEMBER 22, 2015

In an earlier post, ( Is the High-Moderate-Low Financial Risk Model Enough to Drive Effective Population Health Management? ) we introduced Care Pathways, a population risk assessment framework that stratifies individuals into 9 clinically-relevant risk stages. Unlike the high-moderate-low risk stratification method that is widely used in health management programs today, Care Pathways digs deeper into the risk categories of a population to support “less generic” interventions.

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Population Health Health Analytics Healthcare Analytics Accountability 40

Leaders in Healthcare

FEBRUARY 25, 2015

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The Beryl Institute

SEPTEMBER 1, 2015

As we continue our work at The Beryl Institute in moving the patient experience conversation from one at the fringes of healthcare just a few years ago to a central discussion point in healthcare globally today, we remain committed to developing a true field of practice for this work. This idea, of building a field and framing a profession, requires some fundamental cornerstones be put in place.

Patient Experience 52

Patient Experience Primary Care Healthcare 52

The Beryl Institute

AUGUST 4, 2015

Just a short, but incredibly exciting 5 years ago, I was writing my fourth patient experience blog in what has become a monthly occurrence. In that blog I introduced the definition of patient experience created by early contributors to The Beryl Institute community. In those first months of our work we were focused on reinforcing some fundamental ideas and values that have remained at the core of our work at the Institute since that summer we got underway.

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The Beryl Institute

JUNE 4, 2015

As the experience conversation grows and more voices enter the discussion, I have come to recognize a need to reframe how we think about experience overall. In much of what I have written and shared in my talks, I have stressed an important point, that experience at its broadest point is all a patient, long-term care resident and/or family member encounters while they are engaged in our healthcare system.

Integration 52

Integration Patient Experience Healthcare 52

The Beryl Institute

MAY 4, 2015

The last m onth saw an incredible amount of activity for the patient experience movement, from Patient Experience Conference 2015 and its broad opportunity for learning and connection to last week’s Patient Experience Week , that had organizations around the world acknowledging and celebrating the work of so many and the voices of all in ensuring the best in patient experience.

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Patient Experience Accountability Healthcare 52

The Beryl Institute

APRIL 7, 2015

As the final hours before Patient Experience Conference 2015 count down, I am reminded of the importance of the journey we have set out upon. When we work, as one community, encompassing a diversity of thought and experiences, on a cause so central to healthcare – the experience of all in our global system of care – only good things can happen. For so many committed to the best in experience for the patients, residents and families they serve – be they the almost 35,000 members and guests of The

Patient Experience 52

Patient Experience Healthcare 52

The Beryl Institute

MARCH 9, 2015

I was talking to a member recently who asked what has been the key to our growth at The Beryl Institute over the last few years from an idea to a global community now engaging over 30,000 members and guests from around the world. My response came quickly. It is the willingness to ask – that is to invite people to participate, to get involved, to offer ideas, to provide input, ultimately to engage in our efforts and in this movement.

Patient Experience 52

Patient Experience Healthcare 52

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The Beryl Institute

FEBRUARY 6, 2015

In a recent personal encounter shared by our Director, Member Experience, Michelle Garrison, she told a story of her own healthcare experience related to a surgical procedure and how it made her feel as a patient in the process. Her experience and insights reinforced a critical point central to the conversation on experience excellence – expectations matter.

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Patient Experience Doctors Nursing Healthcare 52

The Beryl Institute

JANUARY 8, 2015

In talking with an old healthcare colleague this week about our plans for the year ahead, she shared one of her New Year’s resolutions was to focus more purposefully on improving the patient experience in her organization. While an admirable intention and perhaps also shared for my benefit as she knows I focus on this effort, it actually caused me to take pause.

Patient Experience 52

Patient Experience Integration Healthcare 52

Health Dialog

DECEMBER 15, 2015

To paraphrase a Health Affairs policy brief , patient engagement is a strategy to achieve the "triple aim" of improved health outcomes, better patient care, and lower costs. Similarly to every other human interaction, “patient engagement” has also been impacted by the advances in mobile technology and the omnipresent social media. A recent study by the Pew Research Center paints an interesting picture: 90% of adult Americans own a cell phone; 58% own a smartphone. 31% of cell phone owners an

Doctors 40

Doctors Healthcare 40

Health Dialog

DECEMBER 8, 2015

A Journal of the American Medical Association study , published in 2014, compared different weight loss programs and found only a slight statistical variations in success rates between diet types. The results show that in addition to exercise, behavioral support led to more successful weight loss. The researchers' findings suggest the motivation from behavioral support services increases one's ability to adhere to any weight loss program's diet and exercise regimen and is a key ingredient of

Population Health 40

Population Health Healthcare 40

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Hospitals

Health Dialog

DECEMBER 1, 2015

Most risk-bearing organizations, including health plans, accountable care organizations (ACOs), and self-funded employers deploy some form of analytical strategy to inform their approach to population health management. But what that means could be as wide-ranging as: Using registries to track compliance with quality measures. Generating static reports on medical cost trend for the chronically ill.

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Population Health Quality Assurance Healthcare Analytics Accountable Care 40

Health Dialog

NOVEMBER 17, 2015

As we know, Accountable Care Organizations (ACOs) are complex ecosystems and the implementation of new population health management programs can be daunting. New initiatives require time, behavior change, and workflow redesign. Here are steps your organization can take in advance of new program integration to maximize success. Define the ACO’s Population Health Goals: I entered “ Population Health Management ” into Google search and received 430,000 results in 31 seconds.

Population Health 40

Population Health Accountable Care Accountability Primary Care 40

Health Dialog

NOVEMBER 14, 2015

Traditional population stratification risk models focus primarily on the groups of individuals currently generating the greatest cost. While these methods help pinpoint individuals most at-risk for critical events and in need of immediate intervention, they do not allow for long-term goal setting and health improvement strategies for the remainder of the population.

Population Health 40

Population Health Healthcare Analytics Integration Home Care 40

The Beryl Institute

NOVEMBER 10, 2015

When we began the patient experience journey at The Beryl Institute just five years ago, we were surprised to find that in a healthcare landscape peppered with talk of patient centeredness and an expanding dialogue on patient engagement and grounded in the fundamental principles of quality and patient safety, there was not an overarching discussion on the broader experience of patients and families – beyond that is what was dubbed the patient experience of care.

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Patient Experience Patient Safety Integration Healthcare 40

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Healthcare

Health Dialog

NOVEMBER 1, 2015

Dr. Peter Goldbach discusses the latest trends in population health in an interview on the PopHealth Week radio show. When it comes to population health management, personalized engagement is essential. What are the best engagement tools and strategies? Health Dialog will be hosting a panel presentation at 8am on November 3rd at the Population Health Alliance Forum this week in Washington DC.

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Population Health 40

Health Dialog

OCTOBER 28, 2015

The shift to the fee-for-value healthcare service delivery has yielded some interesting consumer behavior results. Patients are starting to shop for convenient well-priced quality healthcare. In turn, community-based health centers are flourishing. Several variations of retail health and wellness programs are seemly expanding and popping up in every pharmacy and big-box chain across the country.

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Healthcare Population Health Prevention Integration 40

The Beryl Institute

OCTOBER 13, 2015

Earlier this year at Patient Experience Conference we introduced our latest video, What really matters in Patient Experience? , which called us, through the voices of patients and family members, to consider "all voices matter”, "every interaction matters” and "you matter” in patient experience performance. The subtle message in this video was that for as much as there is clear and recognized individuality in each patient experience story, the needs identified and the outcomes achieved, there ar

Patient Experience 52

Patient Experience Healthcare 52