The Beryl Institute
JULY 2, 2013
In writing a blog for a US-based, global organization on the week of July 4 th , I am hard pressed not to think about the concepts of independence, of freedom and of what those concepts provide for. To be independent, to be of free will, is something most, if not all, aspire to. It is ingrained in our human nature, for at its base is an idea so simple, yet at times so complex – the power of choice.
Health Dialog
OCTOBER 9, 2013
A recent report (September 2013) from the Center for Disease Control and Prevention (CDC) stated that through effective public health measures, necessary screening and medical care, and lifestyle change, at least 200,000 deaths from heart disease and stroke each year are preventable and that more than half of preventable heart disease and stroke deaths happen to people under age 65.
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Susan E. Mazer, Ph.D
DECEMBER 10, 2013
[…] to Susan Mazer, Ph.D, President and CEO of HHS, “quiet is not a decibel level; quiet is an experience of […].
The Beryl Institute
DECEMBER 17, 2013
As we stand at the end of each year, we tend to look back at all that led us to this moment and anticipate all that lies ahead. I stand here now with all of you that comprise our patient experience community, who live and breathe in your every action this patient experience movement, and can say without hesitation that together we have accomplished great things and together there are even more powerful moments to come.
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The Beryl Institute
NOVEMBER 22, 2013
0. 0. 1. 731. 4169. The Beryl Institute. 34. 9. 4891. 14.0. Normal. 0. false. false. false. false. EN-US. JA. X-NONE. In The Beryl Institute’s recent research report – The State of Patient Experience in American Hospitals 2013 – I noted in conclusion that the state of patient experience is growing stronger every day because of the many voices committed to this work.
The Beryl Institute
OCTOBER 1, 2013
While I don't wade into the political spectrum often in these discussions, in light of the news of the day, I am hard pressed not to at least share a reflection on what is taking place in Washington, D.C., its impact on the U.S. Healthcare system, and the broader economic implications it is presumed to have. I do not intend to advocate for one position or another here, but rather share a core reflection on the lesson I see for patient experience professionals in the current state of affairs.
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Health Dialog
MAY 12, 2013
Employers face a number of challenges within today’s healthcare and economic environment including finding cost savings and growing their top line, while also faced with rising healthcare costs. As a result, HR professionals are charged with increasing employee productivity and finding viable ways to engage employees. . We all know happier, healthier employees are more productive, but how do you accomplish this?
Health Dialog
JANUARY 6, 2013
One of the biggest challenges health plans, employers and providers alike currently face is improving quality of care and health outcomes, while lowering costs. At Health Dialog, we seek to address these challenges by providing services and products that empower people to make the health decisions that are right for them. As such, we were pleased to see last week’s perspective article in the New England Journal of Medicine “Shared Decision Making to Improve Care and Reduce Costs” by Emily Osh
Health Dialog
SEPTEMBER 12, 2013
Today's employers face many challenges in their efforts to compete with an increasingly global marketplace. For years the cost of health care deservedly grabbed all the headlines as employers struggled to bear the costs of health care. As the American workforce ages in place, employers have become increasingly aware of how chronic illness and poor lifestyle choices impact presenteeism and productivity.
The Beryl Institute
SEPTEMBER 13, 2013
Most people would suggest that change doesn’t happen overnight, and while I believe change does take time, it does not need to take a lot of time. In fact, change, like most things in life, requires nothing more complicated than a simple choice. It is this same idea – the power of choice - that I use to frame all my discussions on patient experience improvement.
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The Beryl Institute
JUNE 6, 2013
In my most recent Hospital Impact blog I noted that "how” we choose to do things in healthcare will and should trump the "what”. This is supported by my travels through numerous healthcare organizations where it is becoming evident that the core practices organizations are using to drive patient experience success are more and more consistent. While some might see this as limiting, I see it as encouraging.
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