Sat.Feb 26, 2022 - Fri.Mar 04, 2022

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Solving the 'empathy gap' with social media analytics

Healthcare It News

The COVID-19 pandemic added unprecedented levels of stress to an already-strained provider community – leading to high rates of burnout and waves of resignation. At the same time, notes Fran Ayalasomayajula, president of the social impact organization REACH, it's important to acknowledge another pervasive problem in the healthcare industry: the so-called empathy gap.

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Teladoc partners with Amazon on smart speaker medical calls

Health Care Dive

The two companies make interesting bedfellows for the partnership, given they are direct competitors in virtual-first primary care delivery.

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Please Keep Your Masks On

Bill Of Health

By Chloe Reichel. What is more important: your comfort, or a person’s life? These are the stakes of the move to unmask in the U.S. . The U.S. Centers for Disease Control and Prevention’s new guidance , which suggests that many people in the U.S. can stop wearing masks, has attempted to change the reality of our COVID risk landscape by assigning new colors to risk levels and massively shifting the parameters of these criteria.

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Microsoft and Nuance joining forces to support the resilience of healthcare

Cloud Blogs

This blog post is co-authored by Diana Nole, EVP and GM of Healthcare, Nuance There is nothing more personal or important than our health. These last two years have exacerbated an already fragile healthcare ecosystem, taxed our essential services, and put unimaginable strain on frontline workers. In response to these mounting pressures, the healthcare industry has embarked on a digital transformation that has laid the foundation for a new era of innovation and collaboration.

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How to Battle Layoffs: The Career Star Accelerator Bootcamp

Facing layoffs in your organization? Support your team members' career transition with Career Star Accelerator Bootcamp: Custom Resume & LinkedIn Revamp + 6 Weeks of Career Coaching. Our certified resume writers will create job search-winning resumes and LinkedIn profiles while they work with a career coach to learn unique strategies to stand out, attract the right employers, automate their job search, and land their dream job.

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How to fight back against public health mis- and disinformation

Healthcare It News

One of the lasting lessons of the COVID-19 pandemic is the insidious and corrosive power of mis- and disinformation to undermine public health efforts. On the website for its COVID-19 Health Communication Playbook , MITRE offered just a few examples of the online epithets that bombard credulous social media users: "Some of these new vaccines will rewrite your DNA.

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CMS redesigns controversial Medicare direct contracting model

Health Care Dive

The decision to retain the direct contracting model — albeit with numerous changes and a new name — was met with mixed reactions from stakeholders.

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The cornerstone of continuous, integrated, and value-based healthcare

Cloud Blogs

Healthcare stakeholders are moving away from fee-for-service and towards value-based models to meet the demands of aging and millennial populations while also meeting an ambitious national healthcare agenda. Today, regulatory and market forces have led to improved transparency and enhanced consumerization, changing the face of healthcare. These shifting priorities have catalyzed the desire to track patient outcomes and cost-savings for improved quality of care.

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Teladoc to partner with Amazon on Alexa-enabled virtual visits

Healthcare It News

Teladoc Health announced this week that it was partnering with Amazon to launch voice-activated virtual care on Alexa-supported Echo devices. According to the companies, U.S. customers around the country can connect with a Teladoc provider via audio at any time for general medical needs. "By introducing and integrating our virtual first care experience with Echo devices, we are providing an innovative and convenient way for users to connect with a doctor," said Donna Boyer, chief produ

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Anesthesiology practices get paid more when backed by private equity, study finds

Health Care Dive

Staffing firms appeared to negotiate significantly higher prices for anesthesia services, the study authors concluded, raising concerns that such price inflation could lead to higher insurance premiums and patient cost-sharing.

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Complex—but Promising—Prospects as Finland and Sweden Mull NATO Membership

The Rand Blog

After decades of military neutrality between NATO and Russia, recent events saw a potential sea-change in how Finland and Sweden consider their role with the NATO alliance. NATO leadership could start planning now so that if Sweden and Finland make the jump to joining the alliance, they can be welcomed in quickly.

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5 Essentials for Healthcare CIOs: A Provider Data Management Checklist

Complete and accurate provider data is essential for health organizations to operate effectively. A better understanding of your provider network helps to understand patients and consumers, identify gaps in care, and make the best possible decisions for your businesses. A modern provider data management solution should power a complete and accurate view of each of your providers, make this data easily accessible across functional groups, and be flexible and agile enough to scale. with your needs

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Microsoft and Nuance: Unlocking the contact center of the future

Cloud Blogs

This post is co-authored by Robert Weideman, Executive Vice President and General Manager, Enterprise Division, Nuance The disruption of the pandemic has shifted customer service expectations, and for many brands, it has cemented superior customer experiences as one of the most important priorities for their organization. Today's consumers have more choices than ever before and can switch brands with ease.

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How The Queen Elizabeth Hospital reduced patient waitlist times by 71% with digital patient pathways

Healthcare It News

The Queen Elizabeth Hospital in Adelaide, South Australia, has reduced how long patients have to wait for their endoscopy or colonoscopy procedures through digital patient pathways. WHY IT MATTERS. Since 2008, the 303-bed teaching hospital has provided care to endoscopy patients through its Direct Access Colonoscopy (DAC) programme. This programme seeks to give accelerated care access to eligible, lower-risk patients.

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For-profits focus more on outpatient care as inpatient volume remains depressed

Health Care Dive

Inpatient volumes for non-COVID-19 care have flagged throughout the pandemic, leading some operators to focus more heavily on outpatient service lines like ASCs and freestanding emergency departments.

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‘You’ll Get Squeezed Out’: Why Value-Based Care Is a Home Health Necessity

Home Health Care

Nick Loporcaro, the former CEO of Landmark Health, has joined The Vistria Group as a senior operating partner. He makes the transition from the provider side to private equity geared with decades of health care experience – and years of at-home care experience. Loporcaro led Landmark – an in-home medical care provider – until it was eventually sold to UnitedHealth Group’s (NYSE: UNH) Optum last year.

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A Guide to Improved Sepsis Detection & Compliance: 6 Areas You Should Address

This guide highlights key areas that your sepsis detection platform should address to minimize the impact of this leading, entirely preventable cause of in-hospital deaths, as well as how to increase compliance by 20% in 30 days. Download to learn more!

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State of the Union 2022: Russia's Invasion of Ukraine and Domestic Policy

The Rand Blog

In his first State of the Union address, President Joe Biden rebuked Russia for its invasion of Ukraine, aimed to turn a page on the pandemic, and covered a wide range of domestic issues, including mental health care, prescription drug prices, and supporting veterans.

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Combining virtual care and personal touch to help the underserved

Healthcare It News

Tech-enabled vendors and services on the market have expanded with rapid acceleration since the pandemic. Telemedicine, though, cannot directly provide services to address social determinants of health, services that still remain scattered and disparate. Hospital technology leaders could potentially benefit from companies that offer an umbrella of technologies and services that address health disparities for vulnerable populations to promote health outcomes and equity with an inclusive and expan

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Healthcare sector on alert for cyber threats in wake of Russia's invasion of Ukraine

Health Care Dive

AHA is especially concerned that some hospitals were collateral damage after Russia targeted Ukraine in a 2017 cyberattack that quickly spilled worldwide.

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CDC Updates Public/General Mask Guidelines

Briggs Healthcare

Mary Madison, RN, RAC-CT, CDP Clinical Consultant – Briggs Healthcare. CDC updated mask guidelines on Friday, February 25, 2022. In short, here’s what that looks like: “ COVID-19 Community Levels are a new tool to help communities decide what prevention steps to take based on the latest data. Levels can be low, medium, or high and are determined by looking at hospital beds being used, hospital admissions, and the total number of new COVID-19 cases in an area.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.

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Russia Looks Less and Less Like India's Friend

The Rand Blog

India has strong ties with Russia dating back to the Cold War. But the geostrategic winds have shifted significantly in recent years, suggesting that India might want to reconsider the benefits of close Russia ties.

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Audio-only telehealth benefits patients in need, study finds

Healthcare It News

A recent University of California study of telehealth implementation at community health centers found that although phone visits were beneficial to historically marginalized patients, continued virtual care use depends on increased technological resources. The study, published in SSM - Qualitative Research in Health , took a closer look at the rollout of telemedicine at two federally qualified health centers serving primarily Chinese and Latino immigrants.

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75% of infusion pumps have cyber flaws, putting them at risk from hackers, study finds

Health Care Dive

An analysis of more than 200,000 infusion pumps, using crowd-sourced data supplied by healthcare organizations, found about half were susceptible to "critical" and "high" severity cybersecurity vulnerabilities.

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The Next Frontiers for Home-Based Care Operators

Home Health Care

Right now, there are three sections of home-based care that I see as core components to the concept: home health, hospice and personal care. . There are companies that offer one, two or all three services in some spots. But there’s a growing group of home-based care providers that are hellbent on building out the “three legs of the stool” in all the markets they serve.

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Level up Culture & EQ | Sign up for the #CultureDrop

Once a week, culture & leadership expert Galen Emanuele gives free, actionable EQ training in 5 minutes or less. Subscribe to the #CultureDrop and access free resources & content.

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Ensuring Russia's War with Ukraine Doesn't Morph into Direct Conflict with NATO

The Rand Blog

Russia has launched an unprecedented act of aggression against Ukraine. The United States and its allies must respond forcefully. But as they do, they should take into account the possibility of triggering a spiral of escalation that could lead to the only outcome worse than the invasion of Ukraine itself: a hot war between Russia and NATO.

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Care coordination: What's needed to succeed with accountable care and home health?

Healthcare It News

Care coordination is becoming increasingly important in U.S. healthcare for a variety of reasons, including the increased use of value-based care models, the behavioral care shortage and a boom in home healthcare. The pandemic underscored the need for providers to lean into value-based care – physicians are paid according to the quality of care they deliver, as indicated by patient outcomes.

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CMS code seen as major step toward reimbursement for digital therapeutics

Health Care Dive

Pear Therapeutics CEO Corey McCann said the agency's new HCPCS code for prescription digital behavioral therapy is an important milestone for getting digital therapeutics as a product category covered by more insurance plans.

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Better data and education will improve outcomes for LGBT2QIA+ patients

Nordic

According to the most recent Gallup poll , 5.6% of American adults identify as LGBT2QIA+. The U.S. Office of Disease Prevention and Health Promotion (ODPHP) has highlighted multiple social determinants that impact the health of the LGBT2QIA+ community, some relating to issues of discrimination by uninformed or intolerant providers. A simple internet search can tell a compelling story: accounts of LGBT2QIA+ patients searching for healthcare, probing and inappropriate questions, unfair treatment,

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Strategies to Deal with Collaborative Healthcare Communication

Speaker: Dr. Ugo Uwaoma, MD, MBA

Due to the impact of COVID-19, integrating telehealth software into practices and organizations has become the new normal. In turn, this has increased the effectiveness of collaborative healthcare by strengthening communication amongst healthcare workers and helping combat the woes of burnout. Communication between patients and healthcare providers has also improved, allowing patients to reach their providers easily and decreasing turnaround time.

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The Digital Skills Gap: What Workers Need for the Jobs of the Future

The Rand Blog

Business leaders have warned for years that what they see on job applications does not match what they need in new employees. There are not enough workers with the right digital skills. And as the world economy struggles to its feet after COVID-19, that skills gap threatens to keep pushing it down.

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How pilots, bartenders and retired nurses helped one city boost vaccine access

Healthcare It News

In January 2021, the Louisville Metro Department of Public Health and Wellness went live with LouVax, a vaccine scheduling and management system focused on increasing access to the COVID-19 vaccine. After operating on paper for a few weeks, the agency launched the tool. The initial focus was on specific groups such as healthcare workers outside of hospital systems and educators, but expanded later to the general public – with an emphasis on those facing barriers to care.

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Hospital margins plummeted in January amid omicron

Health Care Dive

Providers and patients again delayed non-emergent care, either to mitigate the spread of the virus or preserve resources for patients with more urgent needs, according to Kaufman Hall.

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Jewish Identity and the Fight for Collective Liberation

Center for Health Progress

In 2018, a domestic terrorist and white supremacist opened fire and killed innocent members of the Tree of Life Synogogue in Pittsburgh, Pennsylvania. This place of prayer was partially targeted because of their resettlement support programs for immigrants and refugees. This was an act of antisemitism deeply embedded in racism and white nationalism.

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Top 12 Telehealth KPIs Every Health Tech Leader Should Know

Speaker: Matt McBride, CEO and Co-Founder of Mend

Patient engagement happens before, during, and after interactions. Consumer research has found that in 2021, 64% of US households reported using Telehealth services. In addition 34% of patients would prefer Telehealth visits to in-office visits. Accessible patient engagement technology can help you improve your relationships with your patients while also improving your KPIs.