A Research Agenda for Patient Experience Excellence
The Beryl Institute
SEPTEMBER 1, 2015
As we continue our work at The Beryl Institute in moving the patient experience conversation from one at the fringes of healthcare just a few years ago to a central discussion point in healthcare globally today, we remain committed to developing a true field of practice for this work. This idea, of building a field and framing a profession, requires some fundamental cornerstones be put in place.
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