How Are Patient Safety and the Patient Experience Related?
Susan E. Mazer, Ph.D
DECEMBER 2, 2016
I am confused. How can patients have good experiences if they do not feel safe? And, how is patient safety evidenced beyond the accidents that do not happen? Safety precautions are ever present in our daily lives. The wet floor caution sign in a public restroom; flashing lights on the road; the warnings at the end of drug commercials. More critically for patients in the hospital, however, are the warnings and alerts for medication ordering using electronic medical records (EMRs).
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