We the People: Why Patient Experience Must Be the Foundation of Healthcare Policy
The Beryl Institute
JULY 5, 2017
Two things have become central to all I see, say and share in engaging in discussions on the patient experience globally: one, that ALL voices matter , and two, that in healthcare we are human beings caring for human beings. These ideas while simple in concept also provide for all that is complex in healthcare. They have implications in both the delivery of care and in the design of the policies and systems that support the delivery of care.
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