Community Matters in Patient Experience
The Beryl Institute
OCTOBER 13, 2015
Earlier this year at Patient Experience Conference we introduced our latest video, What really matters in Patient Experience? , which called us, through the voices of patients and family members, to consider "all voices matter”, "every interaction matters” and "you matter” in patient experience performance. The subtle message in this video was that for as much as there is clear and recognized individuality in each patient experience story, the needs identified and the outcomes achieved, there ar
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