Taking a Stand on Patient Experience Policy
The Beryl Institute
NOVEMBER 3, 2016
“ Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. ”. These words by Margaret Meade may both best exemplify the efforts of our growing patient experience movement and in some ways now mischaracterize what is truly happening. What has evolved in the last decade, grounded in a rich history of patient’s rights and patient advocacy and catalyzed by the perfect storm of policy, technology, access to information and shif
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